Paloma Oceana

Well where do i start… we have just had our wedding at this hotel, the hotel itself is stunning and beautiful, our room was a double room for 2 adults, 2 children and was massive with privacy for both me and my husband and 2 teens. The hotel is huge, the gardens around the hotel our beautiful with the best views, the beach is lovely and well looked after, all soft sand and the beach bar is fantastic with some great food options at lunch, we ate there most days, the restaurant, there is plenty of choice everyday, always something for everyone and we was party of 20. Our wedding for me was the highlight of our holiday, I knew exactly what I wanted and soon as we got here, I met with the guest relations manger Begimai, and she has been absolutely fantastic, she made sure everything I wanted was done to perfection, went above and beyond to make sure our special day was perfect, as well as being so lovely and kind, nothing as been so much trouble for her to sort out as well as booking meals and other things, the other lady Dilan from guest relations is again been fantastic, she has also done everything she could to make our holiday special and she did a fantastic job with our wedding ceremony, so kind and lovely, these two are a credit to the hotel, also the assistant manager who we also met with to go over a few things with our wedding, he made sure we was happy and any worries we had, he sorted for us, I’ve never been to a hotel where all the staff are so friendly and helpful, all the waiters are brilliant and can’t do enough for you, one in particular has been amazing, his name is ilhan, you will find him usually in the steak al a carte, but he also was the main waiter at our wedding and he made sure we was all ok, got our drinks brought to us before we had even finished the one we had, absolutely fantastic, we visited 2 al a cartes, the steak one, the food was fantastic, one of the best steaks we have ever had, also the wasabi, the food there again 10/10, the water park out of the hotel is fantastic, a must visit if you come to this hotel. Also the TUI rep Joanne in the hotel, she has been absolutely fantastic, always there when you need her for anything, sorts any problems you have out straight away, and is again so lovely, our holiday and wedding wouldn’t have been the same if it wasn’t for Begimai, Dilan, Joanne and ilhan, we will definitely be returning to this hotel in the future, and anyone looking to book a wedding here, you won’t be disappointed at all.

Review of our stay (03-09-2024 to 10-09-2024) Guests: Two adults (~50 years old), with one having exceptional hearing. Location: Main building, street side (not overlooking the courtyard or swimming pools) Our spoken languages: Dutch (main language), English, German and a little French --- Our comments: Reception and arrival: - The reception process felt rushed. We had to ask for our bracelets ourselves. Despite informing the staff about our delayed evening flight, we were told that food was available "somewhere," which was not a helpful or a welcoming response. We had to search for food on our own and eventually found a place after a 15-minute walk. Hotel facilities: - Air conditioning: While there is air-conditioning in the rooms, it lacks a remote control, it is slow, somewhat outdated and a little noisy. - Cleanliness: The hallways have dusty lamps, windows are cleaned with cloths leaving stains and the elevators are greasy and require better maintenance. - Carpeting: The hallways are carpeted, which reduces the noise from rolling suitcases and footsteps. - General remark: Rooms near the elevators are not recommended due to constant noise from the elevator doors. Restaurant: - Food variety: The restaurant offers a wide variety of food and complaints about this are really (from our perspective) unwarranted. However, a few areas for improvement include: - Knives are ineffective for cutting. - Indicate whether olives have pits (can lead to broken teeth). - The staff is friendly and hardworking, particularly the young woman with a tattoo under her ear and a another the slender woman. However, the service is overly rushed, resulting in plates being cleared to fast or incorrect orders are being served. - The hotel promotes ecological responsibility. It would be helpful to clarify these practices upon arrival to avoid excessive food waste and educate guests on portion sizes. - Room cleaning: The sign for room cleaning is 200% unclear. Simplify it to: “Clean My Room” or “Do Not Disturb” for better understanding. Don't try to make it so fancy. Facilities and amenities: - Swimming Pools: The pools are clean and very well-maintained, though the water can be a bit warm, but definitely better than too cold. - Gardens: The gardens are beautifully green and well-maintained, but we didn't see any insects (why?). - Beds: The beds are quite hard and sometimes you can feel the springs. - Room insulation: Rooms are spacious, but poorly insulated against noise. We could hear neighbors coughing and other *disturbances*. Language/communication: - Most staff speak Turkish and German; English proficiency is very, very limited. Shower Room: * No Double sink: We noticed that the lack of a double sink (we could have been seen in the photos), but it was still inconvenient. * Toilet privacy: The toilet is not separated from the rest of the room, leading to a lack of privacy. The toilet door has a huge opening at the top, which is very uncomfortable an poorly de

I have only good experience and memories from this holiday at this hotel. I spent 7 days with my 3 boys (ae 10,10 and 9). Hotel staff was friendly and nice, clean rooms, very delicious and good food. Definitely plenty good choices of puddings I was staying at family connection rooms so it was perfect combination, we could go to see night entertainments and back in very quiet rooms. My children enjoyed time on water slides, for them it was important that pool water wouldn't be salty (as other hotels water parks had salty water). Most of hotel guests was German speaking people so all the time everyone would speak to us in German first but that's was just tiny thing. Also evening entertainments impressed me! Definitely it was much much better than I was expecting. I woud happily come back again.

Stayed at Paloma Oceana with a large Family group for a wedding. The wedding day itself was just perfect with such an amazing set up on the roof terrace. The wedding service, the layout of seating, the flower arch and the food and the dancing afterwards could not have been any better. The waiters were also very attentive regarding drinks 10/10 Paloma! The hotel itself is very clean with such beautiful well attended gardens surrounding the whole area. The food is great with something for everyone, meats, fish, vegetarian options, salads, many many sweets - there is no need to go out of the hotel as the variety was very good. Also, there are A La Carte restaurants of which we would recommend Wabisabi and the Steak restaurant, both were delicious. The beach here is the best we have seen in Turkey….lovely soft sand and then once entering the warm mediterranean sea, you can go out for approx 50 yards without it getting too deep. We would also recommend a 20 min taxi trip along to the stunning ancient town of Side, the views from here are amazing We would recommend this hotel for families snd couples alike

On the last day of my holiday and had the best holiday ever here. We are a family of four and came along with another family of four. This is the best hotel we have ever stayed in. The place is beautiful and immaculately clean. Room- we stayed in the main building. The rooms are huge, very modern and lots of cupboard space. The mini bar is stocked every day, the room cleaned and towels changed daily. Pools - there are three pool areas. We preferred the main pool down near the beach as they had music, pool games etc. the kids loved the slide pool too. Water park- the hotel runs a free shuttle bus to its sister hotels water park. Either 10 to 12.30 or 2.30 to 5. The water park is pretty new and everything is very clean. The kids loved it. Restaurants - the food was beautiful, good quality and lots of choice. There is a great pizzeria at the pool and a restaurant on tbe beach, both great for lunches. We tried all three Alicante restaurants that were included. Our favourite was wabi sabi, followed by Quentine, and the avare was lovely but not to our taste. Bars - you can get Smirnoff vodka, gordens gin etc. the cocktails were lovely. The best bar for nice drinks and great service was the lounge bar (above the main restaurant), the drinks were different class up there and lovely glasses etc. they always played a jazz singer also. The piano bar was a lovely cool and had a pianist in the evening. Entertainment - we were blown away with the entertainment and the hotel seems to go all out on their shows. Our favs were the stunt show and the circus. There is a great kids club and teenage club that’s great areas to go at the hottest part of the day. There was always pool games and activities. They had a day with big inflatables, a day with water bikes etc. I Tips - we went a boat ride to see turtles and didn’t see any. However if you turn right and walk down the beach front for 5/10 mins, there is a little stream that goes into the see. There is loads of turtles in there. Take boiled eggs and you can feed them and they come right onto the shore.

We visited the hotel in August 24 for a family holiday, 2 adults and 3 kids. The whole experience was amazing, lovely hotel rooms, pleasant staff who are really helpful, all inclusive variety is good and food quality fantastic. 10 out of 10 There is a small water park on site 6 slides which kept our kids happy for most of holiday, but there is also a free aqua park that the hotel run a bus service to a couple of times a day and that’s awesome all inclusive extends to the aqua park as well although just for drinks, so eat before you go. The offsite aqua park is really good , great area for little kids up to 5-6, then big slides for the kids above 1.3m. The food in restaurants varies everyday and there is plenty of it so something for everyone. There are snack bars dotted around as well if you don’t fancy a full on restaurant experience. Ice cream fridges are dotted around for kids to access as they please and it’s good quality branded options. No bad points to note, we would be happy to come back and I would recommend to others.

We’ve just returned home from the Paloma Oceana after a last minute holiday as a family of 5. We stayed for 10 nights in a family suite in the garden rooms just a moments walk away from the main restaurant. The hotel itself is absolutely beautiful, with really well maintained gardens and everywhere is spotless. There are 2 large pools one near the main building which is lovely and quiet during the day and the main activity pool where the animation team are based during the day. There is also another small pool with 4 slides. Our 3 kids loved the activity pool where they had different activities everyday, we all tried the inflatables, surf board competition and we played water polo too. One day the hotel put lots of bouncy castles and fun games out to play which was really popular. It was nice to relax around the quiet pool for a break away from the loud music though! The food is lovely, fresh and lots of choice everyday, although it did get a bit repetitive in the main restaurant by the end of the holiday. We enjoyed pizzas in the pizzeria next to the activity pool with our favourite waiter ilham, he even arranged for a special birthday cake treat for the kids on our last day. He’s such a credit to the hotel! We ate at two of the al a cartes, our favourite was Wabi Sabi. There are ice cream freezers next to the bars with twisters, cornettos and Oreo ice creams which our kids absolutely loved helping themselves to! The patisserie within the main building is great to visit to get out of the afternoon Sun and enjoy some cake a coffee with air con. The best bar in the hotel is the lounge bar upstairs next to the al a cartes. They make the BEST cocktails actually served in glasses and are so friendly. Unfortunately the rest of the bars cocktails are nowhere near as good so we found ourselves in the lounge every evening. The hotel is set on the beach with its own private section with sun beds and a beach bar/restaurant. We only really ventured there a couple of times as it was so busy and built up, but beautiful nonetheless. The only major flaw for us is the amount of smokers everywhere around the bars and pools. People don’t really seem to care you have children with you and will happily smoke over them. It would be so much better to have non smoking areas or even smoking areas away from everybody. Apart from that we absolutely loved our holiday and would visit Paloma Oceana again ❤️

We stayed for a week as a family of four (kids 12 and 8) first week in July. We had a family room in the garden building. This was our third family holiday in Turkey, first time to Side. Overall, we had a lovely holiday and there are some very good points about this hotel but I think it falls short of a five star rating on various aspects - especially compared to hotels like liberty which are same price. On the positive to be commended are: - swimming pools and pool safety is taken very seriously, the water slides were great with lifeguards monitoring safety - lots of sunbeds - grounds are nice - the family room was fabulous for space and air con was good - pizzeria, rooftop cocktail bar and piano bar were all lovely. Quentine as a daytime snack place was good. - the beach is lovely - Paloma aqua water park - branded drinks eg Gordon’s pink gin What could be improved; - the buffet restaurant is very busy and understaffed - or just staff who need to be more alert. Trying to get a drink or your table laid was a chore each morning and evening. We watched one waiter make up the table beside us whilst ours was lacking any cutlery or being wiped - felt invisible at times. Also felt choice of main dishes could have been much better in comparison to other hotels. Was expecting outdoor grills for fish/meat/noodles. The pizza was good though and The food there was nice but just not enough variety and service was not great. Quick to take plates away though! - a la carte I would say the same re staffing - I got up and got my own drinks at bar since we had our main courses dry. Only tried 2 of them azure and Quentine. Wasn’t overly impressed it was more fancy looking than tasty. Had to ask for a portion of fries in Quentine as the fish came with one potato - the aqua bar is also understaffed at peak time - one bar man serving long queues at times and this put us off having drinks. I was also rudely insulted by one member of staff I can assume from his tone and look on his face, for not asking for all drinks at once - I was trying to be helpful and not overload him with my order. Also no waiter service at pool like you get at other 5 stars - late check out was chargeable (170 euros) so went for showers at spa (only 2 in ladies) I would have hoped given we arrived at 4 am on Tuesday morning the week before and so had no Monday at the hotel with a room on our 7 day holiday, keeping our room beyond 12 on the Monday of departure would have been ok but the hotel staff said take this up with TUI! Looked like our room was empty still when we walked past after dinner! Other things I’d recommend, we canceled our a la carte bookings for Curio and didn’t bother with steakhouse and We went out to side old town for dinner instead and were not disappointed there - food and service amazing. They even picked us up at hotel for free. Didn’t plan spending money on meals out but wanted to have good service and feel Special on holiday. I would defini

1. Food & drink is the best i've come across at an all inclusive. So much variety, offers something for everyone! Our daughter is a fussy one, and she aint really well each morning, lunch and evening. Breakfast is superb! 2. Staff - we didn't come across a single person from the moment we arrived, to the minute left who left a negative impression. Every time you thank someone for anything, you are met with 'you're welcome'. A real, genuinely nice team, with real smiles. 3. Cleanliness and standards are absolutely outstanding. Everywhere you look someone is cleaning, improving something, gardening, or just generally making the place better. The impression that has is one of a management team who absolutely want this to remain a top class hotel! 4. Location - in a real nice little town, not too far from Side, which is the most unreal place. The roman ruins are in my opinion better than Rome, the way they've been preserved and put on show is literally unbelievable! 5. Entertainment team - faultless! Always trying to get people involved (without being too pushy as you usually find in turkey) keen without being in your face. Plenty of pool games, stuff to keep the kids busy, and evening entertainment is pretty good too. The Michael Jackson dance show last week was the best i've seen at any all inclusive! 6. Tipping - we didnt feel pressured in any way to give anyone a tip. We gave what we felt, to those we felt had the nicest impact on our holiday. Namely the guy who runs the piano bar most nights (cant think of his name), he is fantastic and always polite, the maid, and Emre the waiter who usually works in the outside dining area. Pools / beach area - plenty of space, you will need to be quite quick as the season goes on to get towels out. We found as our 10 days went on, it was getting a little more difficult to get a couple of beds with a brolley. No need to get up mental early though, just take a couple of towels when you go for breakfast. All in all this is a superb hotel, one i'm trying to get my wife's family to come to next year. Thank you to every person we came across, it was amazing!