Danielaro3
18 agosto 2024
I have been going to Turkey for more than 12 years and I have never had such a bad experience with a hotel as I had with this one. we studied a lot and reviewed before deciding to choose this hotel, but they are not real at all. ever since I arrived I had a bad experience at the hotel reception receiving a different room than the one I had paid for, the reason being that the room I paid for is occupied. I stayed for 2 days in a low-cost room, paying more, with the promise from them that they would give me a front view camera at no extra cost for the mistake they made. After 2 days, I actually received the room I had paid for, not front view camera as I was assured. so 2 days lost in a low cost room without anyone returning even the difference in money, me paying for a superior room. as far as the food is concerned, this is repeated daily and there are very few options to choose from. the restaurants are open at about the same time, if you want to eat something between meals or if you missed a main meal, you have to wait for the next one. in the evening there is a change in the food at dinner, for example in the Italian evening they only had tiramisu and risotto extra compared to the normal food. on the entertainment side, very bad in the evening, being 2 activities. 20:30-21:15 mini kids disco and 21:15-22:00 a show for the adults. starting with 22:00 there is nothing to do. Verry low english speak on all personal . the only ok ones were the girls from the kids club who really do their job well, they are gentle and good with children. there is no bar on the beach, it is close to the pool, you have to walk a bit to get something to drink. Overall is a hotel to avoid , only looking good from outside but cleaning and all is terrible . Ps :I know hotel will reply and I cannot reply back ,so I will leave you here photos of first room and second room so you guys can see truth. First picture is the first room we receive at arrival ( land view witch they say wass sea side view :))) ) and second picture is the room we initially pay for ( sea side view not front side view ) as they say il receive as upgrade because of mistake they made at first time ! Worst experience ever !!!
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