Hotel Mercedes

Hotel lindo Atendimento na piscina demorado Bebidas na piscina não estava gelada, estava muito calor nos dias que fiquei. Reclamei algumas vezes, mas não adiantou Todos os dias teve diversas quedas de luzes e ficou por muitos minutos sem luz Para um hotel desse nível, acho muito complicado

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room. * We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction. * All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to "fish" for the "good" batteries. Staff was not friendly. * They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such "small" things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary. * Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.

Um dos melhores hotéis que ja fiquei. Por mais que ilha bela seja conhecida por ter muito pernilongo eu fiquei impressionada que a localização di hotel nao tenha tantos pernilongos como os demais hoteis da ilha que ja me hospedei. Ficamos muito impressionados com esse fato e tambem com a bela e estrutura do hotel. Com sua praia particular e extremamente limpa a qualidade é surreal Qualidade de estrutura sensacional, atendimento impecável ,lugar belíssimo,comida sensacional. Eu recomendo demais