Woodlands Lodge Ilford

questa stanza ci è stata data in condizioni davvero pessime. abbiamo trovato urina sul pavimento e puzzava. nonostante avessimo chiesto di cambiare stanza non l'hanno fatto. è stato orribile rimanere una notte nella stanza e siamo stati trattati così male da loro. Nonostante ci siamo lamentati non hanno mai indagato. dopo due giorni ci hanno dato un'altra stanza e quella stanza ha avuto un problema con la serratura danneggiata. questo hotel e il servizio sono davvero pessimi e non pensano mai alle persone e vogliono solo soldi siamo scioccati dal loro servizio ed è così frustrante

Abbiamo avuto una bellissima esperienza. Personale cordiale e posto meraviglioso dove stare.

Worst experience in that lodge. They are not even professional. They transferred us to another hotel without any advance notice. The receptionist was terrible. Never going there again

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.

位置超級差，感覺都出倫敦了。從地鐵站出來走路感覺快要有一公里了。到了前台，他們叫我上車，司機把我拉去了另一個酒店，讓我住在另一個酒店裡。不過沒有額外收我錢。