Utente ospite
9 settembre 2024
. My husband and I booked two nights here. Once we entered, the hotel porter took the bags. They made us wait for three hours for the room to be ready. And after we entered the room, we had to wait another hour for our bags! But we were surprised that my husband’s headphones (worth $300) were missing. We called them and explained to them that the headphones are missing. After back-and-forth throughout our stay there, they said that they would check the surveillance cameras and inform us of anything new. Days have passed but we did not receive any call, email, or any apology letter for the loss of one of our belongings. Then my husband decided to call them to inquire why they had not contacted him, they said because there was no evidence that your headphones were in the bag! Seriously! Is this a joke? Is taking the bags from us in front of the camera not an evidence? isn’t this your responsibility? Stay away from this hotel because your belongings will be stolen and all what they gonna say is “no evidence”, SHAME ON YOU.
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