The Panoramic Getaway

Stand alone hotel with top class service. Great location excellent service and staff. Rooms spacious and clean ameneties are well provided. Great breakfast . indian cusine is very good. Two seperate pools . two resturants and one coffeeshop.

The hotel and views itself were lovely. But the service and staff was very very slow. The restaurants close early and there is NO ALCOHOL served on premises- not even in restaurants. Bring your own supplies BEFORE you enter town as there is only one market nearby with massive line ups. Rooms are nicely finished and modern, but if you have any issues you must go down to the desk because calling will take forever. Overall lovely but I probably would search for another option if going back.

Very much a corporate hotel rather than a holiday hotel. It was very clean. The 2 restaurants were very soulless but the food was good. I don’t like QR codes for looking at a menu. Alcohol not sold here currently. Staff were ok but there was not a lot of interaction .

Location - just great,,,, very near to starting station of all view point Hotel - Very beautiful ,,,, Rooms - Spacious n Comfortable ,,, Bathroom - good ,,, Food - Delicious ,,, Service - great ,,, It was a great stay ,,, Smoking not allowed inside room ,,, you can smoke out side corridor

Stayed for a couple of days with parents and family at Panoramic Getaway. Was blown away on how amazing the location is at. Loved the Desi Aromas restaurant and were very impressed with their exceptional service. Special kudos to the chef; every single dish we had was out of the world. We also loved the 2 heated pools they had.

As an experienced traveler and observer of the hospitality industry, I would like to share my insights on the guest experience at the hotel I recently visited. My feedback is based on an objective evaluation, which I hope can provide valuable guidance to others making decisions about their accommodations. Upon arrival, the entry experience did not meet the standard of warmth and hospitality that one would expect in the service industry. While the lack of a truly welcoming ambiance may be a matter of personal perception, the overall "vibe" of the hotel from the moment I stepped through the doors was not as inviting as it could have been. This is an area that the hotel management may wish to address to ensure a consistently positive first impression for all guests. Regarding my request for a room on a higher floor, I understand that the hotel may have faced availability constraints. However, the response from the front desk lady manager was delivered in a rather unusual manner, which left me feeling a bit unsettled. A more professional approach would have been to acknowledge my request, explain the situation politely, and offer alternative solutions or suggestions, rather than making assumptions about my booking preferences. The front desk manager's statement about prioritizing bookings from the hotel's website over third-party platforms is particularly concerning. This response demonstrates a lack of understanding of the modern hospitality landscape and the diverse booking preferences of guests. A more guest-centric approach would be to accommodate requests fairly, regardless of the booking channel, and to identify ways to enhance the direct booking experience rather than discriminating against guests. I strongly believe that comprehensive training for the hotel's employees would be a worthwhile investment. Equipping the frontline staff with the skills to deliver exceptional customer service, fostering a culture of warmth, empathy, and problem-solving, can significantly improve the overall guest experience. This, in turn, can positively impact the hotel's reputation and competitiveness within the industry. I hope that my insights can be valuable for the hotel's management team to address any service gaps and ensure their employees are prepared to create a welcoming and professional atmosphere for all guests. By implementing strategies to enhance the overall guest experience, the hotel can differentiate itself and better meet the evolving expectations of today's discerning travelers.