Mersoy Exclusive Hotel

Kon beter helaas was de hotel wel aan de oude kant Had toch beter verwacht voor de prijs Maarja was gelukkig maar voor 1 nacht

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Worst hotel ever, rooms are filthy, food is inedible, pool is not clean, decor throughout is tired but the most disgusting thing about it is that it is also filthy. Fridge is disgusting, wouldn’t store anything in it as it’s full of mould. Bathroom is disgusting with cleaning clearly not taking place, ********** in all the plug hole of the bath. Towels with god knows what on them, looked like faecal matter. Taps and soap holder filled with years of grime. The dressing table is disgusting, the excuse given by staff was that it was nail varnish. Staff also said that the pictures which swayed our decision to book this hotel were from their other sections of the hotel known as the Bella Vista. The staff member at night said he could do nothing and to wait until morning, we waiting until morning and reception staff also would not do anything. Food and drinks on plates that other hotel members had eaten were just left at random points throughout the hotel. Our room smells like sewage as did my mothers. There were wires hanging out of the wall. Another of our party cannot lock their room. They don’t even have a fridge. Also don’t book thinking you will get a double bed as the beds were single and when we asked about this we were told there were no double rooms just twin rooms. I was supposed to be staying here the next 10 days. The manager was eventually available after many attempts to make contact. He said to meet us at 2PM and he did not show. He explained that all U.K. company’s advertising his hotel were doing it falsely and that it was not his fault. They don’t have double beds only twins . He assured us that no one was kicking anyone out but he would not take accountability for the filth throughout nor would he refund our money. We have tried several times to resolve this now with zero care from any of the staff at all. We were even told it’s simple call your agent and get another hotel. We have done that too with no resolve, It’s a filthy, disgusting hotel Claims that things aren’t open because of COVID 19 is simply rubbish as that was in 2019. After 2 hours sleep since Saturday we have changed hotels and left. No refunds, no apologies, just smirks as we left with all our bags. This is the worst hotel you could fall for and until the manager actually works out splitting his hotels correctly, this will undoubtedly suck many people in. If you are thinking of booking don’t as non refundable rooms will be the excuse for leaving you out of pocket as we are. Thanks Mersoy exclusive for the most exclusively awful hotel experience we have ever had in our lives. Top notch grime everywhere. Also securing your belongings in a safe costs £25 which even your receptionist laughed at. One staff member in reception had one of our party members in tears as he had told her she was kicked out of the hotel for complaining. After a talk with our provider the manager stated all 8 of us were lying and that we had interrupted him in the a

Worst hotel i have stayed in. Unclean some staff abrupt and rude. Dont complain you stand the chance of being thrown out or hit. Theft from rooms from money to underwear. Maid knocks on door asking for tips. Odd member of staff friendly nice. Would avoid spent 14 days there ate out as often as possible. In the 2 weeks i was there heard over 25 complaints. We should of been in the mersoy balavista but put in mersoy exclusive (nothing exclsive about it ) people thrown out because they complained. Others ignored Avoid this hotel at all costs

After reading bad reviews we came not expecting a lot as long as it was clean. You het what you pay for exceeded expectations new management in absolutely fantastic very helpful can't do enough for you all staff pleasant and friendly ros cleaned daily no problems at all food is the same as every other all inclusive there is always something to eat

The most terrible hotel I been in my life. Don't get me wrrong, i got no big expectation about hotel... but this one was the dirtiest, most absolutely shocking place i ever seen. That was first time in Turkey... and fore me last one... thanks to Mersoy!

The hotel lacks cleaning, the pools were dirty, our room was only cleaned because we had spoke to management No clean towels. Food was not the best. Bar closed at 10.30pm lights were switched off on us. No security on day or night. The young staff had to do both. Good point location.

This hotel was absolutely The Worst Hotel I Have Ever Stayed In it Was So Dirty Everywhere The Food Was Disgusting 🤮 The Pool Had A Green Film Over The Top Of The Water So We Couldn't Use It. We Booked For A Weeks Holiday We Stayed 3 Nights And Found Somewhere Else To Stay. When We Got Home I Complained To Love Holidays Who it Not So Many Words Said Hard Luck. Don't Waste Your Money Give This Hotel A Very Wide Berth. Nothing About It Was Like The Pictures And The Discription Was Far From Right.

Food was great, location is perfect. Near to the beach :) Room was clean. Pool was clean and room was cleaning everyday with fresh towels. The best part is Bellavista part. More quiet with amazing view. Staff was friendly and helpful. Definitely come back...