HACIENDA SAN JUAN RESORT

Slow service, desorganice, limited information regarding dinning,?very expensive for facilities or service.this is a three star hotel at best.

Very expensive, disorganised, crowded, staff need more help. Poor breakfast and admin. This is a 3 star hotel at best

Delicious, beautifully presented food. Lovely atmosphere and friendly, helpful service. Would definitely recommend. We had a local red wine called Gran Tinto that was excellent. They were also very accommodating with our children.

I would Not recommend Hacienda San Juan Resort. The staff there is extremely rude and UNaccomodating! We were looking for a place to have an early dinner after spending some time in Paracas and Huacachina. We decided to go to Hacienda San Juan because we were told they offer day pool passes. We thought perfect, have an early dinner, spend some time by the pool and head back to Lima later in the evening to avoid all the traffic. The young man who sold us the pool day passes was rude his whole demeanor was unwelcoming. Our waiter was a bit clueless and forgetful and the young lady at the front desk was also rude. When it was time to get in the pool we asked for towels, and we were denied the towels because we were not guest to the Hacienda! It’s not like we were asking for bathing suits! How can they sell us pool passes and deny us the use of towels? How can that be a policy? The young man who sold us the pool passes never disclosed that we were not going to be able to use the towels or else I believe we wouldn’t have bought the pool passes. We had to go to the front desk and ask to speak to a supervisor in order for us to be accommodated. It was an uncomfortable experience all in all. I don’t know why they offer pool passes if they are going to make their “day guest” jump through hoops to get towels. BUT I will end this review by saying that their food and drinks were phenomenal I won’t deny that. I believe their staff needs better training in hospitality and communication. They should also revise their pool pass policy to guarantee a memorable and pleasant visit.

Excelente recibimiento todos muy amables A1 la estancia recomendadisimo la comida riquísima las habitaciones amplias y muy limpias

Excelente servicio en todos los ambientes del hotel, muchas opciones para que los chicos disfruten incluyendo el parque de agua que es un éxito con comida y bebidas de primera! Siempre llegamos y nunca nos arrepentimos! Celebramos dos cumpleaños acá y regresaremos otra vez pronto!