The Carlton Gate Hotel

Please do not stay at this hotel. It is pathetic.Checked into the so called exclusive part of the hotel, when we turned on the light, cockroaches were scrambling everywhere, called the reception and they offered to spray the room with insecticide but we declined the offer because it was to too late and we were ready to sleep and since they claimed they were full and no other room to move us. In the morning while taking a shower, water stopped running, called reception and was told someone will fix it. After waiting for what looks like eternity and my husband was covered in soap and now shivering, went downstairs after the second call and the staff on the exclusive side looked confused and so unprofessional, she stated the call went to the main building, so she was not aware At the reception , having to state my complaints again and after about 10minutes, i finally got some to get water for us in buckets to finish taking our bath. Aside from the above stated horrifying experience, the room was not properly cleaned and the toilet seat was broken. I really do not have a clue who would establish a business and not make sure things are done properly????. How do you pay so much money for this kind of nonsensical services.