Hotel in zona Gallery Artrio, Hyannis

Abbiamo scelto di rimanere al DoubleTree di Hilton per un matrimonio nella zona, perché siamo fedeli fan di Hilton. L'hotel è più vecchio e molto diffuso, con una grande piscina all'aperto e all'interno, che è stato un bel toccamento. Il personale era generalmente attento e apprezzavamo i loro sforzi, ma ci sorprendeva di trovare il colazione nella sala da pranzo alle 10:30, che non abbiamo realizzato fino al secondo giorno. In quel giorno, la custodia di casa si avvicinò mentre eravamo ancora in camera, e gli dissemmo gentilmente che potevano procedere alla pulizia. Purtroppo, un supervisore ci ha poi scosso, citando una politica che impedisce agli ospiti di pulire mentre sono presenti gli ospiti, che si è sentiti poco professionale e ci ha lasciati frustrati. Se si tratta di una politica, sarebbe stato utile che fosse stata informata durante il check-in o che fosse stata trovata una nota in camera, e ho chiesto di parlare con il custode principale per affrontare le nostre preoccupazioni. La relatrice ha spiegato che questa politica è una norma a livello di Hilton per la sicurezza degli ospiti, in particolare per quanto riguarda i prodotti chimici di pulizia, e, sebbene comprendiamo la ragionamento, una comunicazione più chiara su tali politiche migliorerebbe notevolmente l'esperienza degli ospiti. In generale, il nostro soggiorno era in alto e in basso, ci sono state offerte le strutture e il personale attento, ma la mancanza di comunicazione sulle politiche di custodia è stata una grave contrazione.

I've stayed here a few times when seeing shows at the Melody Tent across the street. Getting to the tent is literally walking across the parking lot and crossing the street. Super easy to get to and you don't have to worry about driving and parking at the venue. The hotel itself was just okay. I would say it is an older hotel and could use some improvements. The room and bathroom felt poorly lit and there weren't many outlets for charging devices. The showers in the bathroom had a very strong water pressure, but I felt the water never got truly hot. The room did have a mini fridge, iron, and ironing board which were useful. The AC in the room was good and there was a small de-humidifier which was nice to have. The floors are wood which was nice so you don't get sandy carpets that you sometimes get at beachy hotels. There was an armoire and a dresser in the room, but no full length mirror which I thought was odd. The bed and pillows were comfortable (but I'm usually not picky). You did get some noise from hallway and surrounding rooms, but not too bad. If you have a room that faces the Melody Tent, you may also be able to sit on the patio and hear soundcheck. While I wouldn't stay here for a week, it does the trick for seeing a show. If/when I go back to the Melody Tent, I would stay here again.

Our family of 4 stayed at the Courtyard Hyannis for 4 nights. I wasn't sure what to expect as we had never visited the area before but had high hopes since we were staying at a Marriott property. The two biggest positives are the housekeeping staff who was extremely nice and the LOCATION. There is a Target, Trader Joes, full service Starbucks and mall right next to the hotel. The lobby- large, clean and very quiet. No free coffee or breakfast but they had a Cafe with a Starbucks sign. Note that this is not a full service Starbucks and they do not have a lot of the ”specialty drinks”. The lobby also has a free computer/printer if you need to print documents. It also has a market area if you need to purchase drinks, laundry items or things you may have forgotten-- but it is expensive! Walk to Target or Trader Joes and get what you need. Do not get it at the hotel! The rooms- the rooms have not been updated but the beds are comfortable. The wall paper is peeling, the bathroom could use a good overall, the AC needs updating because it is VERY LOUD. But important things to note for all travelers- rooms are clean, beds are comfortable, includes a refrigerator and microwave! The house keeping staff- so very nice. Every time we walked by they said HELLO or GOOD MORNING. We walked by several times throughout the day and they were actually CLEANING the rooms, removing beddings, wiping down the counters and vacuuming. The location is wonderful- we walked to Trader Joes to get food, the full service Starbucks and Target. The kids were able to go to the mall together or with friends and the mall includes lots of eateries. Another plus is the Cape Cod Creamery is right there by the hotel. The bad- the walls are very thin, the wall paper in the hotel lobby, rooms, hallways are peeling. We TV hardly ever had a signal, we could never find a channel that we could actually watch something on because it kept going out. We called for maintenance one day and he/she never came. Some of the rooms we walked by had a very bad (sewer smell). Friends who stayed in other rooms had the sewer smell problem that the hotel couldn't fix but gave them room air fresheners. This Marriott property was just average and needs an overhaul. But give the hotel a try- the beds are comfortable, rooms are clean and the house keeping staff so very friendly. There isn't much you can do about peeling wall paper, update the bathrooms, loud AC, thin walls unless the property does a full overhaul. But at least the people are very nice and kept the hotel clean for us.