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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
9.5/10
Straordinario
9336 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione9.6
Strutture e servizi9.3
Servizio9.5
Pulizia9.5
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Tutte le recensioni(9336)
Recensioni positive(9171)
Recensioni con foto/video(4426)
Ottima colazione(785)
Vista sul lago isolato(617)
Terme rilassanti(513)
Ideale per bambini(344)
Buffet delizioso(165)
Di lusso(136)
Con servizi per bambini(48)
Recensioni negative(165)
Silvia Albano
Guestroom - With View (Double Bed) (Window, Bathtub)
Soggiorno: ago 2024
Solo
3 recensione
9.5/10
Fantastico
Pubblicata: 8 set 2024
Lo Sheraton Huzhou Taihu Lake Resort and Spa è una struttura fantastica in una posizione ideale che offre ai suoi clienti un set completo di servizi. Il concierge Ruben è altamente professionale e la sua dedizione e attenzione alle esigenze dei clienti è notevole. Ha svolto un ruolo fondamentale nel rendere questo breve soggiorno eccellente sotto tutti i punti di vista. Le sorgenti termali meritano di essere visitate e la colazione è molto buona.
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile ospite, Grazie per la fantastica recensione dello Sheraton Huzhou Hot Spring Resort! Siamo lieti che il soggiorno sia stato piacevole e credici, faremo del nostro meglio per offrire a tutti gli ospiti la migliore esperienza di resort a cui molti dei nostri ospiti sono affezionati. Il nostro impegno è quello di offrire la migliore esperienza di alloggio ai nostri ospiti e siamo molto lieti di sapere che hai trascorso un piacevole soggiorno con noi. Non vediamo l'ora di darti nuovamente il benvenuto nel prossimo futuro. Cordiali saluti,
Mohamed Ghania
Camera King
Soggiorno: apr 2025
Solo
6 recensione
10.0/10
Eccezionale
Pubblicata: 2 giu 2025
The hotel is amazing in everything, staff are so friendly and nice, they always want to serve you better, room was extremely nice, i liked the room setup so much, bath tube was so big as I’m 6.3 feet tall it was very comfortable to me, toilet base is operating using remote control and has very nice features, food was nice i was having bed and breakfast stay and breakfast was nice and I found halal food to eat, fruits they offer at the breakfast is so delicious, location and view is incredibly nice
Overall great experience
Traduci
6/7
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海。感謝您如此細緻又温暖的評價!能為 1.9 米的您打造 “大浴缸自由” 的體驗,幫您找到合心意的清真美食,甚至讓太湖的日出日落都成為您旅程的背景板,我們整個團隊都跟着超有成就感~✨您提到的馬桶智能遙控、房間佈局巧思,其實都是我們想讓 “舒適感” 滲透到每個角落的小心思,很高興這些細節能被您一一點亮~特別是早餐檔口的清真餐點,廚師們特意調整了調味和搭配,看到您吃得安心我們比自己嘗過還開心!下次再來時,記得提前和我們説一聲~可以為您預留同一間湖景房,還能安排健身房的高海拔運動器械(針對大長腿設計的跑步機坡度調節鍵哦!)~期待在月亮灣畔,繼續用滿格的熱情和細節,為您的每一次入住都定製專屬驚喜~🌙
Utente ospite
Camera (Hollywood King)
Soggiorno: feb 2025
Solo
35 recensione
10.0/10
Eccezionale
Pubblicata: 9 mag 2025
I love the Sheraton because of the hotsprings there. This time I stayed the night. I loved the bath tub in the bedroom. Room was very comfortable.
Traduci
6/7
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海。感謝您選擇喜來登酒店並分享如此温暖的入住體驗!很高興得知您特別喜歡我們客房的温泉浴缸和舒適氛圍,這正是我們希望能為每位客人打造的愜意時光。您的滿意是對我們最大的鼓勵,期待在您下次光臨時,能繼續為您帶來更多驚喜與放鬆體驗!祝您生活愉快,隨時歡迎回家!
Utente ospite
Camera Doppia (2 letti)
Soggiorno: apr 2025
Coppia
3 recensione
10.0/10
Eccezionale
Pubblicata: 24 mag 2025
The staff from door person to receptionist are all friendly and helpful, go out their way to help us, specially our concierge Wendy, she is outstanding. Breakfast is very good, lot of variety.
Traduci
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,很高興得知您在湖州喜來登温泉度假酒店度過了愉悦愜意的假期。我們不僅為賓客提供優越的服務,更向賓客傳遞着温暖和誠意,我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗,祝您生活愉快!
Utente ospite
Camera per Ospiti (2 letti)1
Soggiorno: mar 2025
Famiglia
8 recensione
10.0/10
Eccezionale
Pubblicata: 4 mag 2025
Lucy is a true star! Who upgraded us to superior lake view room, although with some charges but was amazing experience and she was super helpful for every tiny request 😊😊
Traduci
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海。感謝您選擇入住我們酒店並分享您的入住體驗!非常感謝您對管家Lucy的認可與讚美!能讓您擁有如此棒的入住體驗,我們倍感欣喜!Lucy一直以真誠與熱情服務每一位客人,您的誇獎是對她最大的鼓勵,我們已將這份認可傳遞給她。為賓客打造獨特的入住體驗是我們的追求,很高興升級的高級湖景房能為您的旅程增添別樣精彩。期待未來繼續為您提供更優質的服務,願您生活愉快,常伴美好!
JuanJSh
Camera (Hollywood King)
Soggiorno: feb 2025
Solo
5 recensione
10.0/10
Eccezionale
Pubblicata: 31 mar 2025
The experience was very good. The hotel is very comfortable and has a good views. Andy is very kind and attentive, she received me with a beautifull smile and gave me a very complete explanation about the hotel, services, and some spots to visit. During the stay, she was allways attentive to my comfort. When I leave, I forgot my laptop at the room. Fortunately Andy take care of it and she sent it to my home very fast, it arrived in a few hours. Thank you very much!!.
Traduci
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海,感謝您抽出時間分享如此詳細的入住體驗!我們非常高興得知您在酒店度過了舒適愉快的時光,並對周邊景色感到滿意。您的認可對我們團隊是極大的鼓勵。特別感謝您對安迪服務的暖心描述——她始終以熱情的微笑和專業的態度為客人創造賓至如歸的體驗,您提到的細節(如貼心介紹、關注住宿舒適度)正是我們服務理念的體現。關於您遺落的筆記本電腦,我們十分理解這種情況的緊迫性,安迪和團隊能高效協助物歸原主,這讓我們倍感欣慰。您的滿意是我們前進的動力,期待在不久的將來再次為您服務。如有任何特殊需求,歡迎隨時聯繫我們!祝您一切順心,
JainVikash
Tianlai One-Bedroom Exclusive Villa (Private Space)
Soggiorno: feb 2025
Lavoro
1 recensione
5.0/10
Pubblicata: 12 mar 2025
This Villa resort is worst and old, cleaning and amenities are very very bad. Life biggest mistake to book this hotel.
Traduci
Risposta dalla struttura: Dear GuestFirst of all, thank you for your comments. It’s really a pity that you are not satisfied with our hotelWe sincerely hope that you can contact us, let us know the details of your stay experience, and can give us specific feedback, we will also make further adjustments and improvements according to your feedbackThank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
游费佩芳
Tianlai One-Bedroom Exclusive Villa (Private Space)
Soggiorno: set 2024
Coppia
5 recensione
10.0/10
Eccezionale
Pubblicata: 30 ott 2024
It was a wonderful stay during our trip to Huzhou. The complex is really nice and spacious, with sitting room, bedroom and a kitchen.
Rubennnnn is helpful and explain all details. The breakfast is delicious and got plenty of choices with Western,Asian (Japanese).
We will go there again if we visit Huzhou next time. I booked through trip.com and it was a good deal.
Traduci
Risposta dalla struttura: 躺追太湖日出,感受心中的橘子海,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,並認可我們的服務,我們深表榮幸。我們不僅為賓客提供優越的服務,更向賓客傳遞着温暖和誠意,我們非常希望不久的將來能有幸再次為您提供難忘的度假體驗,祝您生活愉快!
Jairo
Guestroom - With View (Double Bed) (Window, Bathtub)
Soggiorno: lug 2024
Coppia
4 recensione
10.0/10
Eccezionale
Pubblicata: 2 set 2024
We had a wonderful stay at this resort, which offers stunning architecture and decor, an inviting outdoor swimming pool, and excellent and relaxing hot springs. A special mention to Max Gu, the front desk employee, who speaks fluent English and is exceptionally kind and helpful- a true asset for welcoming international guests.
A few things need improvement: bath towels were quite used and the breakfast eggs station was too slow, indicating a need for more staff to help speed up the service.
Traduci
Risposta dalla struttura: Dear guest,Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.Best regards,Hotel Management
NIHAT
Camera per ospiti grande - Vista lago (2 letti)
Soggiorno: nov 2023
Famiglia
52 recensione
8.0/10
Molto buono
Pubblicata: 3 gen 2024
Wonderful design and amazing atmophere near the Taihu lake. Breakfast also was delicious. only hotel staff not enough for sufficent service during crowded period. Hot spring common areas was messy due to less staff there.
Traduci
Risposta dalla struttura: Dear,First of all, thank you for your detailed comments. It’s really a pity that you are not satisfied with our hotel. Please do believe that we will do our best to promote our maintenance and service. We'll strengthen the training of our employees, so that we can provide the best accommodation experience to our guest.Thank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
James chenjiyou
Camera per ospiti - Vista lago (Letto matrimoniale)
Soggiorno: apr 2024
Solo
2 recensione
10.0/10
Eccezionale
Pubblicata: 19 mag 2024
Excellent service with good attitude.I was quite enjoying the spring which had several herbal medicines/ red wine and rose.
Traduci
Risposta dalla struttura: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards
Risposta dalla struttura: 觀太湖日出看太湖美景,親愛的旅行家,感謝下榻有着可一覽太湖美景的各式湯泉和湖上光影精靈般燈光秀的月亮酒店,作為您的度假之選併為酒店留下高度評價。酒店位於風光秀麗的太湖南畔,這裏依山傍水,綠翠環繞,每個視角都是一幅唯美的畫面,湖州喜來登獨特的造型更令這秀美的畫面熠熠生輝。相信酒店人性化的設施、多樣化的美食及貼心的服務都為您的出遊留下了美妙的回憶。再次感謝您入住,期待您的再次光臨並祝願您一切順利。
Utente ospite
Camera King
Soggiorno: set 2023
Coppia
5 recensione
8.5/10
Molto buono
Pubblicata: 4 nov 2023
Good hot springs. You get complimentary tickets as you check-in.
Breakfast is nice. They have mix of Western and Chinese food.
The view is amazing
Room was spacious and clean
Swimming pool facilities were alright
The place gave a vibe of retirement house. A lots of Chinese grandpas and grandmas ruin five-star hotel magic by their rural behaviour.
The customer service doesn't meet 5 star hotel grade. We met only 1 staff who was able to speak English. There is no any food service in hotel after 11 pm which is also shame for 5 star hotel
Traduci
Risposta dalla struttura: Dear Guest,First of all, thank you for your recognition of our hot spring and breakfast, and thank you for your helpful comments and suggestion. Your question has been timely feedback to the relevant departments, we will strengthen the language training and assessment, we will continue to work hard in all aspects of self-improvement, to provide you and other guests with a pleasant travel experience, so that guests have a sense of value for money. Thank you again for staying and we look forward to seeing you again and wish you all the best.
Utente ospite
Camera King
Soggiorno: ott 2023
Coppia
1 recensione
10.0/10
Eccezionale
Pubblicata: 21 nov 2023
Great service and a great room.
1120956
Traduci
Risposta dalla struttura: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.
Desmond D.
Camera per ospiti - Vista lago (Letto matrimoniale)
Soggiorno: giu 2023
Coppia
15 recensione
10.0/10
Eccezionale
Pubblicata: 26 lug 2023
The service was excellence with special thanks to Ms. Andy and the Manager - Mr. York Chen.
During my stay, although was just one day, York was very attentive to my request. He personally led us to our room after the check in. He will text me to update on the best timing to have breakfast, to view the light up of the hotel and more.
Andy was very patience in helping me to checking. As it was our anniversary, Ms. Andy initiated on giving us a cake and a bottle of red wine for our celebration.
Kudos to both of you.
Traduci
Risposta dalla struttura: Dear guest,Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.Warm regards