KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

第二次來，有種回家的即視感。看到臉熟的工作人員的熱情招待都很親切，特別是我們的管家陳陳，周到細緻，出門在外也會有歸宿感。這裏的篝火，煙花，泡池，餐廳，咖啡廳都很有氛圍感。於是定了陰曆年底那幾天的608房間，帶家人一起來這裏度假。可惜大年三十這晚已經被預訂掉，否則很想在這裏跨年。週末有空還會再來。

標題：贊民宿管家小馬 這次在民宿的體驗非常棒，必須要表揚一下管家小馬。從我們入住前的貼心溝通，到入住時的熱情迎接，小馬都做得十分到位。他對民宿周邊的景點和美食瞭如指掌，給我們提供了很多實用的建議。在我們住宿期間，有任何問題找小馬，他總是能迅速響應並解決。小馬的服務讓我們的民宿之旅更加舒適和愉快，下次有機會還會選擇這裏，也期待再次見到小馬。