KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

安吉真的是個好地方 隱藏好多好民宿 滑完雪尋得珂玩·家 KE GAMER珂玩家野墅 很安靜 好喜歡這種風格 、服務我們的“小蘇管家”是一位小帥哥哥提前安排好配送的下午茶☕️好精緻，到了一頓打卡拍照📷還有晚餐搭配的也好吃 ，尤其魚頭湯特別好喝，離上海市區又近的一傢俬湯好去處，房間建在半山坡，高低錯落，隱於山間森林中與山伴眠，時間逐漸慢下來，每一處都像是一幅畫卷，值得來體驗。 還有一點發現這家老闆招募的管家都是帥小哥哥😆

被酒店的裝修風格吸引過來的，酒店的實景讓我們更為贊歎！不論是洗漱用品還是房間設施都在品質高度。窗明幾凈，明媚的陽光灑進温暖的房間，用酒店提供的品茗壺泡上一壺紅茶，瞬間進入美好度假模式。酒店餐食也很精緻。除了外出 ，我們都選擇在餐廳用餐。酒店也有免費的下午茶服務，我們因為外出回來累了就沒去餐廳下午茶，酒店管家小丁特意安排把下午茶點送進房間享用，很感動！ 酒店的每處精心佈置，熱情洋溢的員工們，讓我們意猶未盡，期待下一個在酒店度假的到來。 酒店也有旅拍提供，酒店的角角落落都可以當背景，也感謝攝影師老師，讓我們收穫了很多美好瞬間！

一家四口來珂玩家住了兩晚，感覺非常不錯。上下兩層的別墅，裝修和物件都挺有品味，晚上在泡池裡泡着私湯仰望星空，太舒服了。早上帶着小朋友去爬後山，感覺我們是包下了一整座山呀，春節期間沒人打擾、不用人擠人，真正度假的感覺！包含的下午茶和燭光晚餐也都挺好，兩頓晚餐菜品不重樣，早餐雖然品種不多，但還是挺精緻的，半自助的形式不浪費，早餐和下午茶有些點心都是山姆的，品質還是挺有保障的。不過兩天早餐都是一樣的，有點單調，如果能有些不一樣就更好了。特別要誇一下珂玩家的服務，每個人都非常專業，熱情但又有分寸，有求必應，管家王敞帥氣可愛熱情。我家兩個小朋友住過很多高端酒店，對酒店有一定的要求，但是對珂玩家一致好評，並且要求夏天再來住，哈哈！我們去了附近的竹博園，看了大熊貓和水影秀，餵了萌寵，竹博園值得一玩。

這兩年每年新年的家庭旅遊都是住的珂玩家，今年的入住天氣非常好，管家王敞熱情貼心，需要的東西都能很及時送到，酒店的早餐精緻口味贊，正餐有當地特色食材新鮮，對比這兩次住宿，還是很期待25年的家庭旅遊。

特別棒的一次體驗，服務太到位了，整個環境非常驚艷，管家小蘇從我們入住前就開始精心安排，整個入住過程服務太棒了，情緒價值拉滿，早餐半自助，也很不錯，房間基本上都是一棟棟別墅，自帶温泉♨️下次一定還會過來