Darren E
23 aprile 2025
A truly amazing experience...........! From the greeting at the airport on arrival to help with check-in at the airport on our departure, the level of service from the resort "team members" was exceptional throughout our holiday. To name each member of staff individually would be endless but our butler in particular (Soppe) stood out. Nothing was ever too much trouble, he was proactive to ensure our stay was as pleasurable as possible and when we had a few minor issues, he dealt with each of them efficiently and professionally. The greeting on arrival and departure by some of the resort team and General Manager (Noel) was a nice touch and underlined the personal level of service they provide to all their guests. We had a deluxe beach bungalow which we would highly recommend (in our opinion better than a water bungalow in a previous stay). The inside/outside bathroom was fantastic as were the 2 private pools. The standard of accommodation and cleanliness was first class (thanks to Ramirez for keeping it clean and tidy!). The breakfast at Celsius was really good and the quality of food at dinner never disappointed. Service could occasionally be a little disorganised, but the staff did their very best to correct things. We ate at Salt a couple of times and the food was exceptional. Our package also included a candlelit dinner, 1 hour spa treatment, afternoon tea and a sunset cruise, all of which were excellent. Our butler was unable to accompany us on the sunset cruise, but the stand-in (Anas) was a pleasure to be with. Overall, we can't fault it one little bit and we will definitely return in a year or two.
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