Rockliffe Hall Hotel Golf & Spa

Just returned from an overnight stay at Rockcliffe to celebrate my friends 60th birthday. High standard of customer service and attention to detail. Spa experience was lovely and relaxing. We stayed in the 'new hall' and our room was amazing. 2 huge double beds. All the staff were lovely especially Alistair who drove us down to the clubhouse where we were having dinner. Only disappointing thing here was there was only two other people dining in the clubhouse which meant lots of empty tables and not much atmosphere or ambience. Food however was excellent. Breakfast served in the Orangery was again of a very high standard. Both the stunning room, the food and the service. Rockcliffe is expensive. (£45 for a bottle of average pinot grigio) but it's on another level and for a special occasion it definitely felt worth it.

I and my sister went here for a overnight spa day treat for our birthdays, Overall it was a great time, the hotel is beautiful, the staff were so attentive and polite and the room was beautiful, Our food was lovely too. I do however have a few complaints that I think could be improved on, 1. In the spa the foot pedicure machines were not working, no sign, but that's understandable, it happens. Minor. 2. No biscuits, No chocolates, or little gifty knicknacks left in our room which I find odd, I have been to less rated places who have done this. They did leave us a lovely card though. 3. We booked the infinity pool for half an hour, the room next to it was full of young women who were celebrating a hen do, which made us feel awkward, I felt like they could have arranged the time slots so we did not disturb their celebration and vice versa. 4. My biggest complaint, the breakfast in the orangery room, we had to check out by 11, My sister ordered a starter, which came out really quickly, we then ordered 2 full english breakfasts, after 35 minutes of waiting we were wondering what was going on so we asked a waitress if she could inquire, which she said she would, she came back telling us the staff were making it, We said thats fine, 35 plus minutes passed and we had to check out in 40 minutes, we asked a second member of staff what was going on and that we had seen 4 people served who had came in quite a long time after us, including a full english, he apologised and again went to check, explaining the chef was making it (a second time?) waited 10 or so minutes and it came, it was nice but we felt like we had to rush by the time we got it, overall, we waited an hour and half for a forgotten breakfast and had to inquire twice, which for a place of this rating is not acceptable, The orangery room was not that busy either, We also never got asked by staff if we would like refreshments while we were waiting and had to ask while inquiring about the wait. Disappointing experience at breakfast. However, working on those things alone, it was a really enjoyable stay and I would definitely come back.

We visited the Clubhouse on Sunday 3rd November for a family Sunday lunch. The food was above our expectations as the last time we came the beef sadly was not very nice, but we wanted to give it a second try. The beef this time was perfectly pink and succulent. We look forward to returning again