Recensioni su Casa Cook El Gouna

Risposta dalla struttura: Dear Valued Guest,Thank you for your review and feedback. We appreciate your compliments on our hotel's interior and delicious juice and fries. We apologize for the slow service you experienced and will work to improve in this area. We strive to provide excellent service to all our guests, regardless of the price. We hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Manager

Risposta dalla struttura: Gentile ospite, Grazie per aver condiviso il tuo feedback con noi. Ci scusiamo che la tua esperienza non abbia soddisfatto le tue aspettative. Apprezziamo i tuoi commenti riguardanti il ​​servizio standard e l'assegnazione delle camere e li affronteremo con il nostro team per migliorarli. Il tuo feedback sulla pulizia e la disposizione delle camere saranno presi in considerazione per futuri miglioramenti. Ci dispiace sentire della tua delusione per la qualità della sabbia della spiaggia. Utilizzeremo il tuo feedback per apportare le modifiche necessarie e garantire un'esperienza migliore per i nostri ospiti in futuro. Apprezziamo il tuo contributo e speriamo di avere l'opportunità di darti nuovamente il benvenuto per un soggiorno migliore. Cordiali saluti, Guest Relations Manager

Risposta dalla struttura: Dear Valued Guest, thank you for the great review! We are more than happy to know that you left fully satisfied by the vacation! You are most welcome for another smooth stay! Best Regards, Guest Relations.

Risposta dalla struttura: Dear Valued Guest, Thank you for choosing our hotel for your trip to Egypt! We are delighted to hear that you were satisfied with our services and enjoyed the delicious food. Your kind words motivate us to continue providing excellent hospitality to all our guests. We look forward to welcoming you back in the future! Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Valued Guest, Thank you for choosing our hotel for your vacation, and for sharing your experience with us. We are truly saddened by the situation you have faced, and would like to acknowledge that it happened only due to the language barrier and thus communication difficulty. We strongly hope you'd consider revisiting our property once again so that we can change your impression to a positive one!Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Scarlett Shen, Thank you for your detailed review of Casa Cook Hotel in El Gouna! We're thrilled to hear that you enjoyed the adult-focused atmosphere, privacy, and the unique blend of luxury and soul at our hotel. It's great to know that you appreciated the desert and beach coexistence, as well as the special touches like the glass of champagne at check-in and the eco-friendly bamboo straws. We will make sure to address the issue of insects at night and bird interference during outdoor dining. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay!Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your feedback. Be absolutely sure that these were not lice - we are paying a high attention to room cleanliness and hygiene, and all linen is being washed in a central laundry, which means if there was a lice infestation, that would have been noticed by many parties involved. These bites were done by tiny mosquitoes that are inhabiting this area, that's a natural phenomena, and for this reason we are providing a printout with info in the rooms, as well as a mosquito repellent. Still, we hope that you enjoyed your vacation with us and hope to have the pleasure of welcoming you back in the future. Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for choosing Casa Cook for your vacation and for sharing your experience! We are delighted to hear that you found the room satisfactory. We are sorry to hear that the beach did not meet your expectations. The entrance is indeed shallow and is perfect for kiting, however we offer a deep lagoon and swimming pools! We strongly hope to welcome you again on your next vacation!Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing, we're thrilled to hear that you had an amazing experience from start to finish! We're so glad you enjoyed every aspect of your stay, from the overall ambiance to the exceptional service provided by our staff. You're always welcome to come back and have another fantastic vacation with us!Best regards, Guest Relations Manager

Risposta dalla struttura: Dear Jimule,Thank you for choosing our hotel for your vacation, and for sharing your great experience! We are absolutely happy to hear that you admired the design, loved the location and services, and noticed our sustainability efforts! You are always welcome back for another great vacation!Best regards,Guest Relations.

Risposta dalla struttura: Dear Valued Guest,Thanks a million! We are very happy to know that you enjoyed from A to Z, and loved every single aspect of your stay! Always welcome for another smooth holiday!Best regards,Guest Relations.

Risposta dalla struttura: Dear Valued Guest, thank you for your feedback! We appreciate your kind words about our stylish ambiance and will definitely take your comments about the service into consideration to improve. We hope to welcome you back in the future for a better experience!Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Beiwolideyinhe,Thank you for your feedback! We're glad to hear you enjoyed your stay with us. While we appreciate your suggestion, we believe that Egypt has so much to offer and hope you'll consider visiting again in the future.Best regards,Guest Relations Manager

Risposta dalla struttura: Dear Yemanxiaotu, thank you for your positive feedback! We're thrilled to hear you had a great experience and we look forward to welcoming you back next time!Best regards,Guest Relations Manager