Hotel in zona Shell＇s Christmas Tree Farm, Huntsville

Where do I start. We arrived to check in at the front desk and was told we were assigned the ”Cabana Rooms.” We were assigned a room on the second floor, and, silly us, asked for the location to the elevators. We were told we didn't need one. We took that on face value, as we have been to hotels where the first floor turns into a second floor. Luckily we chose to find the room before bringing our luggage. We went down the hallway as directed - which led outside, then down a covered area to a separate building. We walked in, and had to go up a flight of stairs, down the end of a zig zag hallway, to a room at the very far end. We failed to see the closet door when we first entered the building which led to the secret elevator. Even if we found the elevator, there wouldn't have been a cart to use. Not knowing about the elevator, we felt we had no choice but to drive the car around to park near the side door at the back of the hotel on the far end and hoof our luggage up a rather steep staircase. Once in the refreshed room, we found that it was pretty dark. The room had a balcony that was locked. We did find places for our bags and the closet area was fine. The bathroom was nice but the barn door didn't always close. Beds were comfortable. We needed to do laundry. We discovered after a lengthy walk that it takes credit cards, not change. It did work well, but it was expensive, like $7 to wash and dry a load. The pool area was nice enough but needed shade. The gym area was quite large and well equipped. Breakfast was interesting. We were unsure of it's location and asked. We were directed to the podium for the Southern Chop. Apparently not many go there because we waited for a while before my husband investigated. He found someone to help us. We were then directed to a table. I chose the oatmeal, which arrived in a large bowl of oatmeal with 4 berries in one corner. No cranberries, or brown sugar, or nuts. My son and husband got the pancakes but had to wait for them to arrive a while after I was served. Overall this is a very large, old property. The Cabana building arrangement should at least be clarified at the front desk as to where to park and where to find the elevator. The outside could use a real facelift. Our room was refreshed but pretty dark. The one positive was that it was within walking distance to the Huntsville Space and Rocket Center which was really outstanding. It also offered easy access to get to anywhere in Huntsville. Honestly we wouldn't stay here again. There are several options in the area that may be a better choice.

L'ho usato per visitare il centro spaziale Huntsville! La posizione era buona e accogliente e tranquilla! I capelli erano fuori dal letto, ma non c'è problema!

I rarely rate a property this low, because I always want to give it the benefit of a doubt when reviewing, but unfortunately this location isn't up to par in most all areas. The staff was courteous, but were probably just following instructions. In all the other factors, the hotel's presentation and policies are not up to Choice's brand standards. I'm a Diamond member and travel extensively so I spend many nights in their properties. I've stayed at Suburban locations before and had a much higher expectation for this stay. There were no utensils, cookware, plates, etc. in which to utilize the kitchen area as broadly advertised. Cabinets were peeling, the refrigerator and floor was dirty. The bed clothes are very thin, and you're given just two towels and a bar of soap. The room had a very unpleasant order. I had booked a weekly rate, but when I decided to change travel plans due to the unsatisfactory conditions, they went back and charged me a much higher for the nights I had stayed, as well as an early check out fee which was close to what I would've been paying for the entire 6 days. There was nothing in the reservations or the paperwork that disclosed any of these policies. So, just be careful - their property is a bit run down, and their rate policies are deceiving and unfair. Their staff is courteous, but I'm sure they're just following orders due to the type of clientele they serve and due to the type of property it is and as they need to be careful in regards to secure payments to recoup all the can. If you need another extended stay type of arrangement, I'd look elsewhere unless you have no other options. If they could get the policies and procedures, as well as a refresh of the property to meet the higher standards that their employees exhibit, then it could be a great place. For the current time, your dollars would get better value elsewhere.

Lode dove si trovava! Il personale era molto amichevole e utile!! La stanza era così grande e molto comoda!!! Molto consiglio!