Hotel in zona ISSO Shree Swaminarayan Temple of Huntsville, Huntsville

Questo hotel ha un buon colazione e un grande caffè è stato disponibile 24/7. La nostra suite re era spaziosa con una passeggiata in doccia. Il desk front e tutto il personale erano amichevoli e utili. Un Chick-fil-A e un Hooters sono a pochi passi. Io resterei qui di nuovo.

I cannot express how pleased we were with our stay at this beautiful hotel. We only needed a spot to rest between a long drive home (Florida to Indiana) and Huntsville was the middle point. We arrived at nearly 11pm, and were greeted warmly by the front desk. Check-in was a breeze, and every need was assumed, and assumed correctly. The cleanliness of the hotel, the decor, and room space were all equally impressive. When we woke this morning to enjoy the free breakfast, I was shocked by how many great, healthy options were available (especially at the oatmeal bar!) and how clean the space was. I couldn’t have been prepared though for how absolutely amazing the staff was during our whole stay. Although I haven’t had contact just yet with the lovely lady at the front desk, I truly am inspired to be a kinder, happier person just by the light she shines on others!! She made my heart so happy just hearing her interact with guests and staff alike. This has truly been one of the best experiences staying in any hotel for our family, even if it was only a 12-hour stay! Amazing job, keep up the great work!!

La stanza era molto pulita e il letto era molto comodo. Deontay McDonald ha fatto del nostro soggiorno una brisa e ci ha aiutato con tutte le nostre esigenze l'intero soggiorno. Egli si è allontanato dal suo cammino per assicurarsi che siamo confortevoli e sapesse tutte le attività che l'hotel e Bridgestreet dovevano offrire. Viene a visitare di nuovo e consigliare ai suoi amici e alla famiglia.

We were in town for a family reunion, and our cousin chose this hotel for a bunch of us to stay, plus take over a meeting room for two nights. We play cards, dominoes, spoons , etc. Checking in wasn’t great but it worked out, we thought. We then saw that we had been charged $1200 for two rooms for Friday & Saturday night, one room was charged three extra times. Jocelyn was on the desk when I went down to have it “fixed”. That girl is wonderful, she told me upfront that she knew at her old workplace she knew how to fix it, but she would try and make it right. It took her about 10 minutes and she did it. She also showed me she did it. Later that night I was checking to see if my brother had made it, and checking on his room. When he called to make the reservation he was told he could not have a handicapped room because we were already getting a discount (wow), when I asked Jocelyn about this she apologized and stated she did not know why he was told that. He did in fact have one and she walked me down to it and showed me to make sure it would be ok. Jocelyn was friendly every time my (Entire)family needed anything. You have a great team working there. We never had any issues, and if we did they were fixed pretty quickly. Your breakfast area is great, a nice variety of foods was really good. Thank you all for helping make our stay great!

I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!