Fairfield Inn & Suites Huntsville Redstone Gateway

We just spent nights at the Fairfield. It could have been better. First let's start with what was good. The location was ideal for the places we were visiting (US Space & Rocket Center and the Orion Theater). Our room was nice, modern, and clean and the price was fair. Now the bad stuff. We originally booked a two-night stay but decided to arrive a day earlier, and add a night. You would think that adding a night would make a hotel happy, but it caused problems. Our booking was non-refundable so instead of cancelling our original booking and rebooking, we had to do a second booking for the additional night. That was the start of our problems. Our first morning there, we went to breakfast (see below). After breakfast, we went back to our room and our keys didn’t working. We went back down to the desk and it was because of the second booking. It took the clerk a LONG time to work things out and get our keys reprogrammed. Then we had to go back to the room and get a credit card for incidentals (apparently, they couldn't just use the original card, it had to be swiped again). Two trips to our room and back when we were in a hurry. Late that afternoon when we returned to our room, it wasn't made up. Housekeeping said that we were shown as a checkout. Our room wasn't made up the next day either as, according to housekeeping, back-to-back check ins screw up their scheduling. During our three-night stay, our room was never made up and the only way we got fresh towels was to chase someone down in housekeeping. Breakfast, seriously how hard is breakfast? Our first morning we were in the elevator headed to breakfast and talking to another guest. When we said we were getting breakfast, he said "Good luck, their breakfast is terrible, I'm going somewhere else". He wasn't wrong. Without going into too many details, the breakfast is not good. After trying the Fairfield breakfast, we opted to go to McDonalds. I am not a fan of McDonalds, especially when I have free breakfast at the hotel, but the breakfast at Fairfield was not good.

We stayed here on 7/19/24 in room 407. The hotel is very new and looks great. The front desk staff (am and pm)were helpful, friendly and did a great job handling the IT issue that prevented them from issuing keys. This meant they walked everyone to their room and let them it. A pain for them and the guests, (part of the CrowdStrike issue related to Microsoft but Marriot's IT dept. still had not resolved the issue over 24 hours after it happened, bad IT department) We checked in around 9:15 pm and most of the parking lot was full The room was clean quiet and the beds were comfortable. There was a coffee maker, fridge and microwave. The room was good sized. The internet was very good. There were plenty of electric outlets for chargers. The bathroom was big with lots of counter space. The water pressure was very good. The toiletries are in large bottles stuck to the wall. Breakfast was OK, typical of a Fairfield. Notes: The hotel is a 5-7 min. drive from the U S Space museum The room had no clock

Fantastic new hotel. Stopped here for a night off the highway. The price was right, the staff friendly, and the room was clean. This hotel nails it on all the basics. I imagine it’s more for business travelers as there’s nothing near by besides offices and Redstone Arsenal. But well done to management.

My husband and I booked this hotel based on the reviews and the location of where our son lives. It did not disappoint us and actually exceeded our expectations because of the service here. We checked in late on Friday night. The young lady at the desk was very polite. Our room keys did not work.She apologized several times for the inconvenience. The next morning we got to experience the friendliest accommodating staff. The complimentary breakfast of hot scrambled eggs, sausage, bacon, waffles, fresh coffee, and fruit was served by a friendly woman. A gentleman was already mopping floors and cleaning the entryway and common area. The cleaning crew were respectful of us not wanting our room disturbed. All the staff were willing to chat if I wanted to talk or let us go about our business. We were always greeted with good morning or afternoon. When we needed extra towels, we were provided with them very quickly. We felt safe because the parking lot was wee lit and you need to use your room key to get in the front door when the desk is unattended. We had a great experience at this location. If we come back to Huntsville, we will be staying here.