TownePlace Suites Huntsville West/Redstone Gateway

Quiet stay. Older hotel but clean. Small breakfast area:arrive with time to be patient. Upgraded room our room unrequested to suite but very reasonable price for double queen. Business area with nice sidewalks to explore and exercise. Convenient to soccer tournament field, pro soccer stadium and space center. Outdoor patio. Requested late check out easily, and kind staff when asking for items ( soap, towels, etc). Allows pets but we did hear or smell pets.

When I stepped into the Marriott TownePlace Suites at Redstone Gateway and saw Randy, I just knew this was gonna be a great stay. Marriott has always been a brand I love because they are always consistent. After 15 years in customer service I recognize above and beyond. Randy’s attention to detail with property & staff is always evident also I want to thank Taylynn For being so nice at check in. TownePlace is my home away from home. I get to relax. Get some much needed work done. :) I will always be a Marriott girl.

This Marriott property is not worth the prices they charge. When spending $175 per night (including taxes), I would expect to get cleaning services at least every other day. When they finally did service the room at our request, they did not take out the garbage or replenish the coffee service. Breakfast lacked variety and was out of one of their staples (oatmeal) for 3 out of 4 days. They still put the oatmeal toppings out because without that, the breakfast buffet would have appeared as barren and lacking in options as it was. The property is run down, especially inside the guest room, with wall unit HVAC systems and thread bare towels. Some of the employees were pleasant- but if you are not going to fix an issue, then nice is not enough.

Terrible experience. Checked out a day early. Close breakfast early or don’t make anything once gone. Flooring peeling up in rooms. TV didn’t work and they didn’t fix. Workers didn’t care. Never again

My recent stay at the Towneplace Suites Huntsville West/Redstone Gateway was one of the worst stays I have ever experienced. In selecting one of the highest priced suites there, I assumed my stay would be pleasant but it was the complete opposite to say the least. It started off with having to walk through hallways in which dirty linens/towels lie in the hallway from checkin until the later part of the following morning. This was followed by started with one suite that ended up with live insects throughout & dead insects in the bar lampshades that had been there for an "extended stay". After complaining, I was then reassigned a suite on a lower floor that housed a cockroach that greeted me when walking in. as well as a newborn cockroach that guarded the bathroom vanity wall. I can say that the concierge & employees that assisted with this issue were all very nice and understanding. I however was promised a call from both the manager & assistant manager to address the issues I experienced, but never received a email or not so much as a phone call which was very disheartening. For my suite to be in the lower $300’s per night and this location to only be 4 years old it is completely disgusting to think about what they were able to conceal.🤢Truly was frightened at the ‘unwanted souvenirs’ that I could possibly bring back home

We stayed here a few days while my wife was in town for work and brought our dogs, for context. The hotel itself is very nice. The facilities still look relatively new. Our room was relatively spacious and well-equipped (and the staff will get you other kitchen equipment, etc. if you need it). The central closet is a weird design choice, with a door off of the kitchen and another door off of the bathroom, with the room safe blocking your ability to get between the two halves of the closet, but that's a bit nitpicking. Breakfast wasn't fancy but adequate. Basically, this is a well-run version of this brand - not fancy but well-equipped. More important for future guests to know is an understanding of the location. First, there is basically nothing around this hotel. It's in a partly built-out business park near the Arsenal gate. You are not walking to anywhere from this hotel. I think there are a few restaurants in the business park a few minutes walk from the hotel, but we didn't visit. Fortunately, the hotel has some snacks for sale in the lobby if you get hungry. Because the business park isn't fully built-out yet, it's pretty quiet even during the day (true of everything in Huntsville, actually). There is an artificial lake right behind the hotel with a nice walk around the shoreline, which was great for the dogs. If you want some shopping or nicer restaurants, there's a mall with a great movie theater just a few minutes drive away.