Hotel in zona Heritage Plaza, Huntsville

Our second stay here. The last time, we had problems at check-in and had to wait for our room, despite checking in online well ahead or arrival. Excuse at that time was that they didn't anticipate so many bookings on New Year's Eve. We didn't understand that, as that is a special evening where a lot of people go out to celebrate and reserve a hotel room. Especially in an area where this Element is located (tourist location, lots of restaurants, a place where people go for special occasions, etc.). We thought that maybe that experience could be chalked up to low staffing and the holiday, so we decided to book again. The check-in experience was MUCH WORSE than last time ! As before, we checked in online 2 days ahead of time. We actually arrived one hour later than our scheduled arrival time. Our room was STILL not ready, along with those of a lot of other disgruntled customers still waiting in the lobby. Excuses from front desk personnel were inconsistent, with some saying that the hotel was ”overbooked” (you have a set number of rooms - how can that be ?) Some customers waited over an hour. After waiting almost 45 minutes, I had to call Bonvoy Customer Service to get any resolution, and only then were we quickly told that a room was ready. The room could've been cleaner and the food offerings at the hotel could've been better, but we could've overlooked some of that, had we not had to endure such mis-management of the check-in process. This hotel is in a great location, and holds such [promise. But, we are not eager to return, unless these management issues are resolved.

è stato assolutamente fantastico, il personale è stato fantastico e l'ho davvero adorato e mia moglie si è divertita sicuramente, moglie felice vita felice?

Molto buono per il viaggio d'affari

Grande posizione per andare al museo dello spazio e della rocket. Il colazione era solido. La stanza era comoda. Il personale era molto bello. Il prezzo era buono.

Lode dove si trovava! Il personale era molto amichevole e utile!! La stanza era così grande e molto comoda!!! Molto consiglio!

My spouse and I took a mini vacation to Huntsville over a long weekend in May-June 2024. We've stayed in several Huntsville-area hotels over the years, but this was our first time at the Homewood Suites. Overall, we liked it. The check-in process went okay for us, but we were a bit surprised by the late check-in time of 4:00 (usually we're used to a 3:00 check-in). We arrived a few hours before 4, so our room wasn't ready yet and so we had to kill time doing other things in Huntsville before we were able to return and check in. Not a huge deal, but it was just a bit inconvenient. Overall, this is a nice property. We heard that it is undergoing some renovations. Our suite (#425) was pretty nice, but we could tell that there were a few things that were outdated. We had breakfast one of the mornings during our stay, and it was all right. We can't it was great, but it was adequate for one morning. This hotel has an outdoor pool, but we didn't have time to use it with everything else we were doing. Parking is free and is available at the garage which is adjacent to the hotel. Overall, we had an enjoyable stay.