Hidden Valley Resort, Ascend Hotel Collection

服務員不好，先給了一個最把頭的普通房，窗外就是大門口的門廊，景觀被遮了一般，後來説加錢換湖景房，結果給了另一個把頭的湖景房，可以看到湖的一角，酒店沒有什麼客人，房間都是空着的，可服務員確給最差的房，我想估計因為攜程是中國的公司吧，這個酒店服務差評！

My sister and I booked a two-day getaway at Hidden Valley Resort, arriving on Saturday, June 7th, and departing on Monday, June 9th. While the resort itself was pleasant and the staff we interacted with were friendly, our overall experience was marred by significant issues with customer service and restaurant accessibility. Upon our arrival for the 4 PM check-in, we were looking forward to a relaxing stay. However, we encountered a major inconvenience on Sunday evening when we discovered that the hotel restaurant was closed due to a low number of guests. We were not informed of this closure in advance. Having already enjoyed some wine in our room, we were unable to drive to a local restaurant, and we had not packed any food, assuming the resort's restaurant would be available. We expressed our concerns about this situation, as well as some issues with our room, to the receptionist, Lana, upon our departure. She assured us that the Customer Service Manager would contact us to discuss our concerns further. Unfortunately, we did not receive any follow-up communication. My sister sent an email on Wednesday, June 11th, but still received no response. I called the resort on Friday, June 13th, and spoke with another receptionist who promised that the Customer Service Manager would get back to us that same day. As of today, Monday, June 16th, we have yet to hear back. The lack of response from the Customer Service Manager is extremely disappointing. We had hoped to r

Property needs some attention. Tennis courts in very poor shape. Resort appears old and in need of a refresh.

The location was very picturesque. It was a very relaxing, laid-back site for a wedding reception, which was the reason for my visit. The location was also far from anything else, and so, all transportation had to be carefully pre-arranged.

Good and enjoyable stay Front desk staff was too good especially a guy on the name of Lawrence was unbelievably good. Staff attitude in the restaurant was terrible. Better restaurant better service needed there.

Lovely hotel but staff did not control the noise volumes of other guests after 10pm as posted at the front desk. Multiple parties woke us up throughout the night with yelling, fighting, loud music ect.