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The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

I feel rotten giving this hotel a bad review as the people working there were lovely. However, we had a big shock when we arrived as the photos on the website bear no resemblance to the hotel. We had booked online a 'standard double with super king bed' and had later called the hotel and requested a shower rather than a bath and the lady who answered said she would make sure we had a 'walk in shower'. Exhausted after a very long journey we climbed the steep stairs (no lift) and were a bit shocked to see the room. The size was what we would think would pass for a single sized room. The bed was no more than a small king sized on a double headboard. There was a relatively modern open hanging wardrobe with shelving to the side; a desk and two slightly grubby looking upholstered chairs. A very small tv was on the wall opposite the bed and to get to the other side of the bed was a bit of a squeeze along the wall with the windows overlooking the 'view' which was the dirty conservatory windows as seen in other travellers photos. The carpet was worn with a large section where it joined another part completely threadbare. The bathroom with 'walk in shower' was extremely small. On opening the door there was a sink immediately to the left and the toilet next to it with a towel ring in between. Immediately opposite the loo was the shower which could better be described as a 'step up' rather than a 'walk in' shower as the shower was in a deep cubicle which in turn was mounted above the skirting boards, which is fine if you are tall but not so much at 5ft 3 !! The shower needed re-grouting as it was pretty old and the enamel chipped; the sink had several cracks in it; there was nowhere to hang or dry towels and there were holes where the loo roll holder once would have been. Worst of all there was a shower curtain rather than a glass door/panel. Our initial reaction was to check out to find something else, however, we did not know the area and had an event to attend early the next day so exhaustion won the day. The bed was clean, as was the linen and pillows so we stayed. We ate in the restaurant that night and the food was pleasant enough and the service attentive and friendly. Limited menu but all cooked nicely and presented well. We slept but the room was very hot (day and night) while the rest of the hotel felt pleasantly cool. Breakfast was OK ..I'm not a breakfast person so the limited choice was not a problem for me but the tea was stewed in a thermos type tea urn and not good so I stuck to juice. After an early start and a full day we returned late and as we were to be out at another event all the next day until late at night I persuaded my partner that packing up and trying to find somewhere else was just not worth it. We were stunned to hear that another guest at the event we attended had booked into the same hotel a year or so ago and had the same encounter..even think they had the same room as us as they described it perfectly! To put it k