Ritz · smart Haiyu (Huizhou Shili Yintan store)

I stayed at this hotel 1.5 years ago, and everything was great. However, my second stay during the May holidays (五一) was a nightmare. The room was disgustingly dirty: stained bedsheets, cockroaches everywhere, damp air, and an uncleaned air conditioner. We asked to be moved to another room, but the staff claimed no rooms were available—unless we paid 1,800 RMB for an "upgrade" (a room that normally costs 200 RMB). We refused. Later at night, we were woken up by loud scratching noises inside the ceiling—it sounded like rats or mice. We were so scared that we left immediately and demanded a refund, but the hotel refused. Never again. I strongly advise everyone to avoid this place, especially during peak seasons when they clearly neglect cleanliness and customer service.

Nice room with sea views

停車之後，需要從停車場走到公寓，要自己拎東西走200到300米遠，很不方便。幸好帶了電磁爐和排插過去，不然根本實現不了餐桌上打火窩。管家無服務意識，客人拎那麼多東西走那麼遠的一段路也不幫下忙。進房間後管家把洗衣機的水倒了出來，搞到廚房地面到處是水，帶腥臭味。攜程下單説好是可以提前到10點入住，但是公寓不認，雖然最後攜程賠付200元，但過程讓人計劃調整，簡直讓人狂抓。感覺是近十年來攜程下單體驗最差的一次訂房，沒有之一。