We seemed to have had a very different experience from everyone else. I know Mrs Trinh won’t like this review and despite her constantly grabbing my arm and telling me everything was ok, is was not. She may view me as a difficult woman but I am very well travelled, used to live in Asia and I can only tell the truth from what we experienced. I asked before we arrived, if possible, we would like a high floor or top floor room - oh how I wish I hadn’t asked. I take responsibility for asking for the top floor but regardless they shouldn’t give out substandard rooms and especially not at the price they charged. We arrived after 10pm, to find Mrs Trinh shouting at a member of staff and turning to us, telling us he was giving her big problems as he has given away the top floor room. We were then made to wait while they woke some poor person up and made them move, which made us very uncomfortable. When we finally got in the room it was truly horrible. Tiled from ceiling to floor it felt like sleeping in a public toilet. The sink plumbing wasn’t connected and poured all over the floor and you had to hold the shower in your hand as the wall attachment was broken and room did not feel clean. The balcony was literally one foot wide, so forget about sitting on it and the door didn’t lock. There was no view anyway. The sheets were stained and had a hole in. If we had paid the normal £10-15 maybe it was all fair enough but because of the public holiday we were charged £45 !!!!!! No where else in Vietnam did we suffer such a price hike. Our next hotel in Hoi An was glorious with a pool and was £12 whilst still in the public holiday period. We asked to move the next day and had a better room but checked out a day early. If you pay £10-15 fair enough but whatever you do, don’t ask for the top floor. I suspect it might be staff accommodated, if not, waking up a paying guest late at night and making them move is unacceptable. Truthfully our worse hotel experience in Vietnam and we moved on a day early.
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