Emerald Resort

停車場方便停車，歺廳飯菜囗味不錯，服務好，前台還給升級了景觀大床，環境優美，感覺特別好，最最棒的酒店裡有大游泳池，有音樂，可以K歌，自助燒烤。真是太美哉了。[強][強][強]

這次路過黃山恰逢黃山大暴雨，晚上趕緊預訂了酒店，想着下大雨無法登山，到翡翠谷轉轉吧，就住到了翡翠度假村，工作人員特別熱心，提醒下大雨時各種安全注意事項，看到有些淋濕了，入住後給送了薑湯，第二天上午到翡翠谷還給準備了雨衣，真是貼心，下次來黃山還住這裏。

I stayed at Emerald Resort Huangshan during Golden Week (September 30 – October 2). The resort itself is beautiful — surrounded by nature and mountains, quiet and relaxing. My room was clean, cozy, and a great place to rest after hiking Huangshan. However, my first impression was disappointing because of the two ladies at the front desk during check-in. They never smiled and often seemed annoyed or impatient, even when I spoke politely and smiled. I understand my Chinese isn’t fluent, but I’ve stayed at several hotels across China where the staff still try to speak slowly or use a translation app — but not here. On October 2, I messaged the hotel through WeChat to ask for help, but no one replied for hours. Later, I saw that the same front-desk lady who ignored the message wasn’t handling any guests at all — the phone was right next to her, but she still didn’t bother to respond. That left a very negative impression. In contrast, the male receptionist on the October 1 morning shift was exceptionally kind and professional. He replied to my WeChat messages immediately and politely, and he helped me arrange the shuttle to Huangshan Mountain, explaining the details patiently. Other staff members were wonderful too: ✨ The housekeeper was friendly and always greeted me warmly. ✨ The male staff I met in the hallway was kind and respectful. ✨ The restaurant team during breakfast was truly delightful — humble, cheerful, and friendly. They tried to chat with me in simple English, laughed together when we misunderstood each other, and made my mornings feel bright and welcoming.