Palacio de los Acevedo de Hoznayo

La camera era molto pulita e molto bella. Abbiamo avuto un piccolo problema con la camera al nostro arrivo, e lo hanno risolto quasi subito.

It seems that the owners are trying to cut costs in creative ways. There are no staff on site. There is no key. You check in online ahead of time and get an email with a link. The link has instructions for entering your room -- a numerical code and instructions for entering it at the door. Except the instructions don't work! Nice surprise when you arrive at night and can't enter the room. There is also a button online for opening the door. Except the button sometimes works and sometimes doesn't. Sometimes it will say that the door you are trying to open is not connected to the Internet. So you're stuck outside. And if you don't have a reliable Internet connection on your phone, forget about it -- out in the rain it is for you. A word of advice for the owners: keys. It's a brilliant invention. Has been working just fine for centuries. And if you're running a hotel, you should have someone on site.

The hotel was fantastic, but this was the first time we have experienced a completely automated check-in. It sure lacks a personal touch with no one to help advise where to go or what to avoid. The check in was quite complicated and everything required your phone to operate, even opening the doors. Arrived on the day the hotel restaurant and several other local restaurants were closed