Holiday Inn Houston-Webster

Th room I got was right above the pool on the second floor, the room was ok but the moisture level was high and you could smell the pool water from the room. I was required to filled out the form, with my contact information ( email and phone). And signed the forms! My credit card was charged $25 , the front desk said it’s for the incidental purpose.

Let me first say that the employees of the hotel were lovely and very helpful. My issue is that when I called up, I specifically stated we wanted to book 2 rooms for my mother‘s birthday, because she really wanted to go swimming in a heated pool. At 80 years old the idea of swimming in Coldwater is not fun. They assured me they had a heated pool. It was functioning and open till 10 PM so I booked the rooms and we made plans and showed up the following week for a reservation. We were told that the pool was open we went upstairs got dressed, came back down and found the pool to be locked and not even filled halfway. We asked what was going on. They said that they had to clean the pool so they had to empty the water halfway which didn’t make any sense if you’re cleaning the pool what was in it that you had to empty the water halfway and not fully and why they wouldn’t have told us that. They said it would be up and running the next morning. They were going to fill it that evening and have it ready for the morning. So we went back upstairs changed and waited till the next morning, which we were then told, could not swim in the pool, because the chlorine was too high . They had to wait for it to dissipate which would take hours so then we went out and came back that evening and were told it was still too high and people were getting sick from the smell. So on our last day when we had to leave by 11, we tried to get my mom in there and there was literally 37 people in the pool .

We stayed in the second floor and the people upstairs made to much noise. We were woken up each day around 3 am of people stomping around my when we decided to take a nap around 3 the people upstairs made so much noise we called the front desk twice with no luck

Night reception accused us of being too loud and we had a complain for the 2nd day when we only stayed one night and had not been in the room at all until 5 minutes after her call. She was very rude and threatened to charge us a deposit or throwing us out , she was accusing our room of being noisy for two days when we had just checked in and we were out eating when the complain occurred she got defensive and very rude . Other than that our stay was comfortable.

Hotel was great. the staff was super friendly and accommodating. the breakfast was actually really great. the eggs tasted like eggs and not the powdery kind. room was clean. the pool's chlorine level was extreme. the kids played in for hours and their hair was ratted and brick hard. the fumes were burning my eyes just sitting there. i appreciate the chlorine to kill off any nasty stuff but it was really harsh.

The staff was friendly & accommodating. the lobby & our room was clean and professionally maintained. The chlorine in the hot tub & pool was way too strong. Otherwise a great place stay.

The hotel was pristinely clean, pleasant to scents, beautiful updated carpets and cozy bed, great value for money..The staff were great too! Genuinely helpful.. was even checked in before the checking in time without having to beg and explain..(opps dunno if i should let everyone know this) truly amazing experience with this hotel.

This is my second stay here. The bed is comfortable, the shower is good. There is a desk in the room. The staff is friendly. The breakfast is inexpensive and good.

We had several rooms and they all smelt moldy and like old cigarette smoke.