Hotel Comfort Inn a Houston

Settle in for a long read…we prepaid for a 3 night stay. Arrived at 13:00 to try to drop off luggage as we were too early to check-in. Signs on the front door said “Reservations canceled, hotel sold out, call support for refund” which was immediately panic inducing. Zero staff at the front desk, no phone number provided to call, no one answering the hotel phone. At 13:15 we found a number for a remote sales rep who said she would ask the General Manager to call us as her phone number was not publicly available on a business card at the front desk. After about 30 mins a lady finally came to the front desk. She said the sign just meant that there was no vacancy at the hotel and our room would be ready at 14:30. She didn’t seem to understand why her homemade sign would be misinterpreted. Apparently there is also some sort of Back to School party taking place in the hotel lobby today so there are tonnes of random semi-dressed folks milling around. We opted to head out sightseeing and wait to hear back from the GM about the room. She texted and told us to come back to check-in at 15:07 but then immediately said our room wasn’t ready and still needed to be cleaned and inspected. We asked that she advise when we could finally check-in. At 16:58 she told us to come back as our room was ready again. We were able to check-in around 17:30 and the man at the counter was very helpful and friendly. He came to our room to make sure it was OK. Upon entry we noticed someone had stolen the TV the day prior. He brought and installed a new one immediately (though it has a defective leg on one side and wobbles). He also checked the A/C to see if it worked. Well, the A/C did not in fact work at all (the fan portion worked but the condenser didn’t so the front desk guy couldn’t have known). Our room never got cooler than 80 degrees. We also only had 2 towels for 4 people. The hotel did not have a cot to add to the room either. The pool is out of service due to a broken component for an undetermined length of time which was super disappointing for our kids. In the morning we went for breakfast at 9:00 and there was almost nothing left even though it was to be served until 10:00. No coffee, no milk for cereal, no waffle batter remaining, no eggs, no meat. No staff looking after the section, cleaning or replenishing anything. We asked at the front desk for 4 towels so we wouldn’t have to share again. The staff noted it down and assured us he’d pass it on to housekeeping. He also told us they would fix the A/C or move us to another room. We came back at 20:30 to find both our access keys were deactivated. And our room was not cleaned. And we didn’t get any towels at all. And the A/C wasn’t looked at. The front desk lady (same person we waited for 30+ mins the day before) told us they don’t clean the rooms everyday but she did bring out some towels for us. We tidied up the room ourselves (not a big deal) and tracked down a maintenance guy who was working in our hallw

Il personale dell'hotel è stato molto gentile e utile.

Could only rate this a 3 because it was clean and breakfast was good. Room was very dated with old carpet and bathroom was not great. First, the safety lock on the door was held on by one screw. Useless. Bathroom once had a tub but that was removed to make the room handicapped accessible. Tub drain was the only drain for the shower and the conversion was a shotty job. Shower floor was not level and would not drain. Another drain was installed in the middle of the room which was useless. Water flowed over the shower area and made the entire bathroom floor wet. Had to ask for more cloth bathmats just to soak up the water. We only had a half a roll of toilet paper with no new rolls. An attempt to make the floor look new, contractor just put a thin layer of grout over the old and that is why floor in front of sink had black grout. Maybe another room without a conversion would be better. Room had mini fridge, microwave, tv, small safe and coffee maker. Front desk staff were nice and check in was easy. Not a bad hotel if you’re looking for inexpensive with easy access to highway.

La stanza dell'hotel è al primo piano, c'è un sapore inspiegabile nella porta.L'igiene e le strutture sono molto diverse dall'hotel.Ma sono più economiche, incluso il colazione.

tutti i cattivi recensioni sono totali menti, questo hotel deve essere uno dei migliori che abbia mai soggiornato a Houston, ho una grave ansia e il personale è stato così meraviglioso che tutto è andato via, Il personale del desk è sorprendente, essi danno il servizio più sorprendente, Chris e Kater erano uno dei migliori. non mi faccia iniziare il cibo, il cibo è per morire, consiglio il panino per colazione, il personale del bistro ha brillato la mattina. Le camere della palestra erano tutte grandi, le bagni erano così bello e i letti erano fuori confortevole, per i miei ginnastici fuori lì la palestra ha così tante strutture, palle mediche, cicli, treno, E molto di più.Dall'altro lato il personale deve essere la parte migliore di tutto, grida al mio ragazzo Chris, mai avere la possibilità di incontrarlo, assicurati di usare la tua voce esterna.

Ho controllato molto tardi - circa 8-9pm - e la donna al conteggio era estremamente amichevole e bello. Ha parlato con noi del nostro viaggio e dei nostri lavori e ci ha detto tutte le strutture disponibili. La stanza era pulita e tranquilla. Il colazione mattina era il vostro colazione medio hotel, ma aveva più opzioni di quanto non vedo di solito così vicino alla fine del colazione. Non hanno iniziato a pulire il colazione proprio alla fine, che era bello perché ci hanno lasciato continuare a pascolare su quello che era rimasto prima di finalmente toglierlo circa 20 minuti dopo la fine del colazione. Ci sono stati bagni a basso costo nella macchina da vendita che potresti comprare se dimenticassi qualcosa a casa tua, e la macchina da vendita di cola aveva bevande fredde a basso costo. Ho avuto un bel tempo per stare in questo hotel e sarei sicuramente tornato se fossi ancora in zona. Ho soggiornato in questo marchio di hotel (Choice Hotels) prima e ho sempre avuto una grande esperienza.

La zona si sentiva sicura e l'hotel era pulito, il personale era amichevole. Solo la questione è che la mia camera riservata non era pronta quando ci siamo iscritti al 4. Ci hanno trovato una stanza pulita ma l'AC non era stata in modo terribile caldo. Abbiamo dormito molto senza coperte!

Il servizio pomeriggio non sembrava amichevole, come mi è stato detto, perché non vogliono che l'ospite prenda qualcosa di sbagliato! Il personale e il servizio mattinali erano completamente opposti e erano estremamente amichevole e accogliente!