Heco Colmar Nord - ex Premiere Classe

Proper room for a night stay , we are just road tripping and decided to stay in Colmar. Booked a room here and we don't encounter any problem so I get a good night sleep here. Thank you for hosting!

un séjour pendant le week-end de Pâques 3 nuits une excellente ambiance équipe très efficace et souriante. petit malentendu sur la réservation PMR une solution rapide et précise pour un échange de chambre rez-de-chaussée avec chambre large fauteuil roulant manuel. trajet chambre à la salle de petit-déjeuner assez proche et compliqué. je recommande +++

Hôtel ayant un bon rapport qualité prix Petit déjeuner très bien pour un prix raisonnable

Chambre très bruyante, on entendait tout ce qui se disait dans la chambre d’à côté Douche et wc , presque accolé Porte salle bain qui s’effritait à l’intérieur avec moisissure Je n’ai pas voulu prendre de douche Personne devait être présente jusqu’à 21h à 20h30 Quand on a voulu lui demander de nous changer un oreiller qui était tellement plat, qu’on n’aurait jamais cru que s’en était un, il y avait plus personne fermé Je n’ai pas pris de photos, dommage

隔音不好,設施一般.

I am writing to express my extreme disappointment with my recent experience attempting to check-in at Hotel Heco Colmar location. When I arrived in Colmar on the evening of December 9th, I tried multiple times to call the hotel to notify you of my arrival and ask for directions. Unfortunately, despite calling numerous times, no one ever answered the phone. Ultimately, after waiting for over an hour outside the hotel late at night and having no way to get in touch with anyone on their staff, I was forced to book a room at the nearby Hotel F1 for my stay instead. Given that I was unable to check-in to the room I had reserved and paid for due to being unable to reach anyone at the hotel by phone or email, I kindly request a full refund for the night I had booked. Please advise on next steps for issuing this refund. I hope you will improve your policies for responding to guest communications quickly, as this was an extremely frustrating experience that led me to take my business elsewhere. I look forward to your response. Best, Karthik

IT WAS VERY BAD SITUATION. WE HAD TO LEAVE THE HOTEL BECAUSE THE ROOM WAS DIRTY, HOT, NO VENTILATION, NO FAN, AND STAFF VERY UNHELPFULL. WE ASKED TO FIX EVERYTHING OR GIVE THE MONEY BACK, AND THE EMPLOYEE THAT SAID HE WAS THE MANAGER, SAID ANY OF BOTH OPTIONS WERE NOT POSSIBLE. WE WROTE AN EMAIL TO ********** ALREADY WITH ALL DETAILS ASKING FOR A REFUND, BUT NO RESPONSE YET. WE HOPE YOU CAN DO IT SOON.