Ramada by Wyndham Hounslow - Heathrow East

Everything is good

倫敦酒店都這樣，這個交通方便，其他太一般了

Located in a sketchy area with minimal parking in a dark unlit lot. We were instructed to park 1/2 mile away at a grocery and walk with our luggage through a less than desirable neighborhood at night while pulling our luggage. The room was disgusting and had a dirty towel laying on the dresser. We checked out within 15 minutes of our arrival and have not received any type of refund, even for the second night. The photo on the Wyndham app is misleading. This hotel should not be branded as a Ramada. I would not recommend this hotel to anyone.

Food amazing however little shady regards their treatment towards an individual with life threatening allergies. Waiting staff assured the food contained none of her allergens yet she started to have a reaction on ingesting some of the food. Antihistamine tablets reduced reaction thankfully. My colleague asked to see the ingredients and all foods offered. This was never produced although asked for several times. The kitchen changed her food upon request. Pudding arrived with the comment “ this contains non of your allergens but we cannot guarantee that ingredients sourced have not been contaminated with nuts in the factory “ So my colleague was being handed the responsibility of Russian roulette with her pudding ! The pudding was refused. Ingredients list again not given on request and her pudding was exchanged for fresh fruit. Appalling service for someone that could literally lose her life from anaphylaxis.

Unbelievable. Had no record of our stay - blamed computer! Put us in a room that was embarrassingly already occupied. Found us another which was ok. On checkout we reconfirmed our return in two weeks only to receive a notification 10 days later that our return was cancelled without cause or explanation. Appalling service

Room was not clean. Telephone was broken. Air conditioner was broken. They brought a fan instead saying that your room air-con had been broken for a long time. Do not care a health and sanitary conditions against covid-19. Nothing inside of hanging antivirus bottles. Reception guys are rude. Never qualified for a 3star hotel they say.