Hotel in zona T.J. Maxx, Hot Springs

La posizione dell'hotel è buona, c'è un parcheggio, la colazione non è fornita a causa della prevenzione dell'epidemia, ma c'è un buon caffè. L'igiene e il servizio sono molto buoni. L'unico svantaggio delle strutture è che il ”letto grande” nella struttura di prenotazione è molto piccolo e le camere familiari sono affollate. Ricorda a tutti di prenotare un letto matrimoniale

We booked this for the 3 day weekend anniversary trip! Everyone there was so nice & helpful. Rooms are so nice! The breakfasts were wonderful!! Never seen so many choices and so nice and clean. “Peggy “ would greet everyone and ask how our stay was and tell us thank you for staying with there❤️we highly recommend this place.

Mi è piaciuto stare al Microtel Inn a Hot Springs. Il bagno era piccolo, quindi potrebbe essere un problema con il bagno dei bambini e la manipolazione, ma la camera e il bagno erano entrambi molto puliti. I pavimenti non sono coperti (che preferisco). Il colazione aveva molte opzioni, e mi piaceva che la zona del caffè fosse separata dalla zona del colazione. Ha creato un miglior flusso. Tutti i dipendenti che ho incontrato erano amichevoli e utili, e il tasso era ragionevole. Sarei sicuramente rimasto lì!

1) Walls and ceilings so thin that I could hear - and almost feel - the child in the room above thumping, running and jumping from furniture to floor. I checked in at 4pm and the child was was and continued until 11pm when I finally took a couple of Benadryl to help me sleep. And I'm not talking about thumping with maybe a half hour quiet. I'm talking about constant thumping with maybe 3-5 minutes in between. 2) Free internet access was promised on the hotel's website. However, I couldn't find any mention of how to access it in the handbook left in my suite. I called down to the counter staff and was told to simply log onto my Hilton honors app and log onto the internet that way. While I AM a Hilton honors member, I didn't have the app on my device so I asked 'And that's the only way to access internet?” and was told yes. So, wasn't able to complete the project that was due the next day (when I had planned to still be in Hot springs). Instead, I had to ask the person with whom I made my plans if we could reschedule to an earlier time and an abbreviated meeting. (This was so I could get home early and complete my project by due date.) She luckily agreed but the rush (required by lack of internet access at the hotel) really made my trip less pleasant than I wanted. 3) Hilton Honors membership 3a) As a Hilton Honors member, I've always gotten somewhat lower rates when making a reservation through the Honor's website. In fact, the Hilton Honor's website specifically states 'Honors Members Get Up To 5% Off All Stays!' Unfortunately, at this hotel, the Hilton Honors price was $145 as contrasted with $139 that I would have been charged had I gone directly to the hotel to make my reservation. 3b) Getting 1 night free for 50,000 points WAS a good deal if one DID get the Hilton Honor's discount. But a terrible Deal when you have to pay MORE when you book through Hilton Honors. And those points are not easily or quickly acquired. 4) When I finally complained to the counter staff at 9:30 (figuring that quiet time was at 9 as is the policy of other hotels in which I'd stayed) she said she'd go upstairs and talk to them. I never got any follow-up about from here about the outcome of her visit. So I called back and the woman said that the couple was trying to get their child to sleep. I asked if she had, in any way, asked them to stop or when it might stop, she said no. 4-a) I asked if I could then get a different room. She said she only had a regular room (I had a suite) and that the rebate for changing from suite to room would be $1. We talked a bit and she finally offered $15. Hmmmm....really not enough to change a suite for a room AND have to move to a different room at 9:40 pm) Then I asked if I could get a refund and move to a different hotel. Nope! 4-b) Finally, realizing that I was pretty much stuck in that room and that she wasn't going to ask them to quit, I said to her that I'd go up and ask them myself. She

La mia piccola famiglia è andata a stare per un viaggio d'affari, la stanza e le strutture erano molto pulite, forse alcuni piccoli bug qui e là, ma sono comuni quando un parco nazionale è vicino all'hotel. Il personale era molto gentile con l'eccezione, ma vorrei ringraziare Hiten, che ha provato a aiutarmi a mettere la mia macchina elettrica in un'uscita. Vorrei sottolineare che guidavo una tesla da NY che si conclude in un grande scontro perché non ci sono supercarri vicino all'hotel. Raccomando l'hotel e tornerò allo stesso se è davvero necessario, ma a causa della mia macchina elettrica non posso tornare.