Budersand Hotel - Golf & Spa - Sylt

This was our second time at the Budersand Hotel. Both stays were excellent, from preparation to departure. The hotel staff were always helpful and booked everything we needed before our arrival: many golf Tea Time, restaurants, transfers, etc. We were still in the process of moving, and we always received all services on time with a smile. I left my favorite golf jacket in the room, which was immediately sent home to me . The reception and guest services staff deserve the highest praise; they truly represent the highest level. Thank you so much for making our stay wonderful, and we will definitely be back next year.

Generally this is great place to stay and relax. Very elegant with decent size of rooms, many with terraces facing quiet see and harbor. Superb service in the hotel lobby bar and front desk. So why just 4/5 rating ? This is connected only with one subject. Before arrival I contacted Guest Relation asking to help me to book restaurants for dinners. I wanted to dine in two hotel restaurants and one in the city. I was extremely shocked when first I have received an answer, that they can only book me one hotel restaurant, as the other one is fully booked. And they refused to book me something in the city, explaining that they focus on own restaurants (!!!) and they want to avoid situation with giving my personal data to external places. Having such a respond I thought that maybe I was not lucky enough and my request reached a trainee, so I responded that focusing on their own restaurants mean for me, to be on a waiting list for one dinner and leaving me without any support for the one outside the hotel. And then real shock came, as I have received an answer from Guest Relation Manager, just repeating all arguments used before by another hotel employee. This is not the approach which I’m expecting from 5-stars hotel with price per night ＞ 300 EUR. In this same time I was in touch with consierge in another hotel, asking for this same support and in the other place I have received an extensive list of more than 10 possible places recommended by the consierge, with pictures, menus and driving time.

We pay for restaurant reservation and the only thing we Can get is a burger in the f…… bar… They dont When give us a compensation Because They overbooked the restaurant and have not any space for us. Now we pay 64 euro for good we dont get

I have to write this review in English or I will miss out in expressing my utmost thanks to this Hotel for their spectacular attention to customer service. I have stayed in Hotels in Singapore, Cambodia, Poland, Dubai and even 5 Star Hotels in Kazakhstan. Budersand Hotel is in a class of its own. It might be a challenge if you only speak English but I think the staff at Budersand can manage that too without issues. I do not wish to comment on specifics as it would spoil the amazing experience that you will have at this hotel. I highly doubt that the Burj Al Arab 7 Star Hotel could match and exceed professionally, what this Hotel offers. The Staff Smile! The Staff Care! The Staff seem happy! Without further ado, just don't hesitate to book, this is the best Hotel in Sylt and I simply cannot wait to go back there again. Thanks Budersand.

Also zunächst die Lage: An sich ganz schön in der Mischung von Hafenanlage und Golfplatz. Dann das Haus: Unaufdringlich mondän. Da kann man sich wohlfühlen; die Ausstattung entspricht der Einpreisung. Wer darüber meutert, der kennt keine Vergleiche. Der Service: Sehr freundlich, vielleicht nicht ganz routiniert. Das hat auch seinen Charme. Der Snack: Ausgezeichnet! Ein Burger dieser Trüffel-Klasse hat auch seinen Preis verdient. Besser geht es wirklich nicht. Ebenso die gegrillten Antipasti. Aber dann der kleine Schock: Nachdem die ZEIT den Apfelkuchen so gelobt und ihn mit dem in der "Kupferkanne" verglichen und als besser befunden hatte, wollten wir ihn ebenfalls ausprobieren. Was wir bekamen, war ein wieder aufgetautes (?), noch viel zu kaltes, viel zu süßes und den Apfelgeschmack überdeckendes Stück. War das der selbstgebackene Kuchen, den wir erwartet hatten? So jedenfalls schmeckte er nicht. Unser Vorschlag: Den Anbieter wechseln. Oder doch lieber in die Kupferkanne gehen? Und dann der Tee. In einem Haus, das auch High Tea anbietet, müssten bestimmte Tee-Standards selbstverständlich sein. Also, wenn man Sahne für den Tee ordert, dann MUSS es die flüssige, nicht geschlagene Sahne sein. Wenn man "Kluntjes" für den Tee erbittet, dann kann man nicht braune Zuckerwürfel bringen. Vermutlich denkt man, dass die Sylter Gäste so etwas nicht merken. tun sie aber doch! Doch darüber tröstet dann das Wetter, der phänomenale Blick über das Meer und ein ganz hervorragend spielender Pianist hinweg.

sehr professionelles schönes Hotel mit überwiegend tollem Service. Uns gefallen besonders die Zimmer, die Bar, das Kai 3, die Sauna, auch die anderen Restaurants und die Lage, also eigentlich fast alles