JEN Hong Kong by Shangri-La

Recensioni su JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

No.508 West Queen's Road, Sai Wan, Central and Western District, Hong Kong, ChinaDettagli hotel
JEN Hong Kong by Shangri-La
JEN Hong Kong by Shangri-LaJEN Hong Kong by Shangri-LaJEN Hong Kong by Shangri-La
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.5/5
Ottimo
1216 recensione
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.3
Servizio4.5
Pulizia4.5
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Tutte le recensioni(1216)
Recensioni positive(1166)
Recensioni con foto/video(277)
Trasporti comodi(295)
Posizione conveniente(292)
Vicino alla metro(184)
Magnifica vista sul mare(102)
Reception gentilissima(59)
Cibo squisito(21)
Piscina meravigliosa(14)
Camera ben pensata(9)
Recensioni negative(50)
marcuslth
Camera Superior Queen
Soggiorno: nov 2023
Coppia
3 recensione
4.7/5
Fantastico
Pubblicata: 11 dic 2023
La camera era grande secondo gli standard e il budget di Hong Kong, vicino a MTR e molti cibi in giro, lo consiglierò ma un po' lontano dai luoghi turistici
Testo originaleTraduci con Google
Risposta dalla struttura: Grazie mille per aver soggiornato con noi e per i tuoi complimenti per la nostra posizione privilegiata e i nostri servizi. Speriamo di accogliervi nuovamente e di deliziarvi nuovamente nel prossimo futuro. –JEN
Ma57erG
Camera Queen Size con Vista Porto Club
Soggiorno: nov 2024
Coppia
18 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2025
This hotel was absolutely fantastic. The location is perfect. About 15 minutes taxi ride from West Kowloon fast station and about 200m from the HKU MTR station. Loads of restaurants and cafes around the hotel. The room was stunning and clean. The view is incredible. We stayed on the 26th floor and on the roof there is a beautiful pool and nice gym. Breakfast was delicious. I asked the hotel to provide some extra items to celebrate a special occasion and they were happy to help. Will definitely stay there again.
Traduci
Risposta dalla struttura: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
TanElaine
Camera Superior con due letti singoli
Soggiorno: nov 2024
Famiglia
2 recensione
4.2/5
Molto buono
Pubblicata: 4 gen 2025
Just next to Hong Kong University MTR and there are lots of eateries and supermarkets around. The rooms are quite ok given that most rooms in Hongkong are quite small.
Traduci
Risposta dalla struttura: Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN
Hans
Camera Superior Queen
Soggiorno: ott 2024
Coppia
15 recensione
4.0/5
Molto buono
Pubblicata: 20 nov 2024
Conveniently located just next to HKU MTR station. Hotel looks aged but still well maintained. Room was clean, comfortable and spacious enough. Nice pool at the rooftop of the hotel, which offers scenic views. Plenty of food options and convenience stores nearby. Close to tram stop as well, which is good for exploring the CBD area.
Traduci
Risposta dalla struttura: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Nikita Chew
Camera Deluxe (2 letti, con vista sul mare)
Soggiorno: set 2024
Altro
4 recensione
5.0/5
Eccezionale
Pubblicata: 25 nov 2024
The hotel was in a great location, easy MTR access, efficient & can maximize sightseeing time. The staff were friendly and helpful. The hotel also provide wooden toothbrush and water dispenser to reduce its environmental impact. Keep up the good work!
Traduci
Risposta dalla struttura: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Mitchell scott
Camera Superior Queen
Soggiorno: ago 2024
Coppia
1 recensione
3.0/5
Pubblicata: 12 set 2024
Average hotel. Nothing special. Pool is old. Photos are nicer than the actual rooms.
Traduci
Risposta dalla struttura: Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN
Gudetamaaa
Camera Superior Queen
Soggiorno: lug 2024
Coppia
7 recensione
4.2/5
Molto buono
Pubblicata: 11 ago 2024
Good location near the HKU station. Room is spacious for a hong kong hotel. Nice and comfy, friendly staff as well. Got a nice surprise for our anniversary from the hotel! Highly recommend.
Traduci
Risposta dalla struttura: Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN
Sheila
Camera Deluxe (letto matrimoniale, con vista)
Soggiorno: dic 2024
Lavoro
22 recensione
5.0/5
Eccezionale
Pubblicata: 20 gen 2025
Excellent location for Hong Kong University conference. zlits if small shops around, includiing a bakery to buy bread and cakes. On MTR line. One unresponsive staff but rest were excellent and gave good recommendations
Traduci
Risposta dalla struttura: Thank you for choosing to stay at JEN Hong Kong! We are thrilled to hear about your experience. Your kind words truly motivate our entire team. We appreciate your compliments regarding our location and services. It would be our pleasure to welcome you back for another delightful stay on your next visit. – JEN
立平
Camera Deluxe Doppia con vista sul mare
Soggiorno: dic 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 9 gen 2025
This trip to Hong Kong, my experience of staying at the JEN Hotel was heartwarming. The hotel is in an excellent location with convenient transportation and a cluster of delicious food nearby. It's very convenient whether for shopping or exploring the streets and alleys of Hong Kong. The room is exquisitely decorated, fully equipped, clean and tidy. The comfortable bed allowed me to have a good sleep during the journey. However, due to special circumstances during the trip, I had to check out early. During this period, the hotel staff demonstrated a high level of professionalism and enthusiastic service attitude. They not only responded to my needs promptly but also patiently assisted me with the check-out procedures, answered relevant questions in detail, and thoughtfully provided some suggestions for my subsequent journey, which immediately put me at ease and greatly reduced the anxiety caused by the change of itinerary. This special experience made me deeply feel that the JEN Hotel is not only a place to provide accommodation but also a warm support in a strange city. Next time I come to Hong Kong, I will still choose to stay here without hesitation and will also highly recommend it to my friends!
Traduci
Risposta dalla struttura: Thank you for staying at JEN Hong Kong and for sharing your delightful experience with us. Your kind words truly warm our hearts and inspire us to provide the best service possible. We look forward to the pleasure of welcoming you back in the near future. – JEN
Ang Pei San
Camera Deluxe Doppia con vista sul mare
Soggiorno: giu 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 9 lug 2024
Land here is limited so considering that, you actually get a pretty decent room size already. Cosy place and always clean. The lounge was nice. They have a free flow alcohol bar for you to mix, 3 drinks and it makes your upgrade worth already. We got a room with a new view too overlooking the ocean ☺️ very nice to wake up to. Staffs are all amazing, super polite and 1 in particular was even more amazing. Thank you Billy for all your help during our stay. Always a pleasure to see you around and have the small conversations, making the trip an even more pleasant one. (His English is perfect too, making it super easy to communicate). I remembered we also picked up the phone to request for something, the first line was “good morning Mr xxx, how can I help you today?”, my husband was shocked at the service and took some time to reply 🤣 Location: there’s a laundry place at hill road, just around the corner. Supermarkets too. 7eleven right beside. And the MTR, right in front of the hotel. After staying for a few days, u will be glad you chose here considering the convenience.
Traduci
Risposta dalla struttura: Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future. – JEN
Utente ospite
Camera Superior
Soggiorno: nov 2024
Viaggio con amici
9 recensione
4.0/5
Molto buono
Pubblicata: 10 dic 2024
It is close to the HKU and good for conference participants. However, I do not know why the stuff knocked the door in the morning. It did not affect me as I planned to check out earlier in the morning for participating a conference, but I wonder what would happen if I wanna take a laid back morning and might be woke up by the knock of the stuff.
Traduci
Risposta dalla struttura: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Utente ospite
Camera Superior con due letti singoli
Soggiorno: nov 2024
Famiglia
1 recensione
3.2/5
Pubblicata: 10 dic 2024
Jen Hotel fridge does not function. We bought a Godiva ice cream and keep in the fridge, and next day is totally melted.
Traduci
Risposta dalla struttura: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
christondx
Camera Superior con due letti singoli
Soggiorno: ott 2024
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 15 gen 2025
Rooms are a little dated but it is near HKU station - about 5 minutes walk. The gym, while small, has a beautiful view of the bay.
Traduci
Risposta dalla struttura: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Utente ospite
Camera Superior con due letti singoli
Soggiorno: ott 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 nov 2024
Ioverall a very good hotel but I was very disappointed to hear I would not receive any loyalty points as I didn’t book directly with the hotel :(
Traduci
Risposta dalla struttura: Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
Lonny_k
Camera Deluxe Doppia con vista sul mare
Soggiorno: apr 2024
Coppia
5 recensione
4.2/5
Molto buono
Pubblicata: 22 mag 2024
Convenient location right next to HKU station. Rooms are satisfactory and we enjoyed the rooftop pool. However, we had to carry our heavy luggage ourselves to the reception on the escalator! That was quite dangerous and the concierge offered us no help even though he saw how much luggage we were carrying. He also didn’t tell us that we could have used the elevator instead which would be much easier. The room was okay but the bed was smaller than a regular queen.
Traduci
Risposta dalla struttura: Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN