Best Western Plus Carlton Suites

We asked for a first floor room or room near the elevator due to a medical condition. We were reserved a room on the 4th floor where we had to walk a long distance to get there. We had to walk down stairs from the parking lot which was not disability accessible. I would not stay here again.

Room was nice, beds good and water hot. They had coffee and hot chocolate available 24 hour. Staff was very nice. A/C not as good. Also, had $100 deposit that did not know about. Had a sign to read as was checking in. But, already committed to staying. If was listed but I didn’t read then my fault.

So, nobody has it listed that hotels are now charging incidental fees or deposits on top of your booking. I haven't booked a hotel before this one in the last 5 years, so I wasn't aware of this. The pool is closed for maintenance until further notice which was one of the main reasons we booked this specific hotel was so we could swim before a busy day the following day. Breakfast was okay but on the way to breakfast, the ground floor hallway stank of **** which seemed to overtake the smell of breakfast. It wasn't the worst stay at a hotel I've ever had, but I honestly don't think we'll be staying here again unless it's an absolute emergency and the only place available.

On the surface the place looks nice and then you realize the bathroom is not really clean. The bed frame is all scuffed up. It is generally not in good shape. Cleanliness is not a priority.

Hotel was clean but dated, the AC wasn’t on prior to us entering our room and it was probably 90 degrees in the room (it was 91 outside) so it took a long time to cool off enough to be comfortable, I wish the pool had better hours

The staff was friendly, the hotel was quiet and safe. The room was nice and comfy. The only issues were the lack of towels in the gym and pool area. The elevator had a few spills that was not cleaned up for several hours. The pool also had a dirt ring around the top. One last thing that was good and bad was the smoke detector went off when showering with the bathroom door open. My wife and I enjoyed a hot shower until the alarm sound in the room causing me to get out and fan the alarm. I also rushe to place clothes on in case the staff came to check on the alarm but no one showed up. Outside of that its a really nice hotel and I enjoyed our 3 day 2 night stay.