Ser Casasandra Holbox

We were pleasantly surprised with this hotel. We booked the hotel on a whim - without knowing much about it or the island of Holbox, not knowing what to expect. The hotel was incredibly comfortable. We enjoyed the boutique furnishings. The interior design was relaxing and stylish. The massages were obviously a little more expensive then what you would find on the beach but they were professional and good quality. I gave it a 5 star not just because of the comfort and beauty, but because the staff went the extra mile for us. Im a vegan and wanted breakfasts that were as delicious and big as the meat eaters! They went out of their way to bring me wonderful dishes every morning. Tell the front desk if you're vegan and they will make special dishes every day. Thank you to the staff and management for all of your extra care!

First visit to Holbox, picked Ser Casasandra as it was close to Tarpon Fly (Sandflea’s Fly shop) and it was also recommended. The place exceeded all our expectations…great design, great location and really wonderful staff. You can walk into centro easily…or you can chill and enjoy the kitchen at Ser…food was exceptional. We will be going back for sure. If you enjoy chasing Tarpon - get in touch with Sandflea

WARNING: Customer service at this hotel does not match their pricing. I have emailed them 3x with a question and tried calling them. In none of these attempts did they respond to me OR answer their phones. I'm in the same time zone so that isn't the issue. It must be very nice for them to do such great business they treat their customers like this.

We absolutely loved our time in Holbox which was made all that much better because of our stay at CasaSandra. It is a very peaceful and serene place. The staff at the hotel make a beautiful place even more beautiful. Right from the beginning, Yaima took great care in helping us to book our room and plan our last minute trip. Once we arrived and met Martin, we knew our stay was going to be wonderful. He could not have been more spot on in helping us plan our daily adventures and in choosing restaurants. He went out of his way and exceeded all of our expectations! The waiters and bartenders at the restaurants at the hotel were also fantastic - Fernanda, Edgar, Jasiel, Erick! I also had a massage while at the hotel with Yadira which was the most relaxing massage I have had. We truly enjoyed our time here and are already planning our next visit. Thank you all for making it so memorable!