Naay Boutique Hotel

Some one stole 50 dollars from my suitcase and we were 4 person and only give three towel and I call front desk and bring the tower like 30 minute after I called and them cleaning service the another day take out all tower and only left me three and again I call two time and never received the towel

Such a disappointment. This property is beautiful. The room had a fantastic view, beautiful decor, comfy bed and a balcony. There was never any complementary drinking water in the room - must buy from the restaurant. In room mini bar was empty as was the advertised in room coffee/tea. Several times the hot water just stopped running in our room. Room was not soundproof and the air conditioner sounded like a jet plane but it did work well. I will be requesting a partial refund through ******* for the lack of amenities that were advertised at this 5 star property. That being said, there is one restaurant and the food is good and the service excellent. Thank-you again Jhosue for your wonderful service and joyous attitude.

Overall: try to avoid this place overrated ! - Too far from the center (taxi = 20 min, walking=35 min) - This hotel is attracting you which "average" price but once there, everything is overpriced: * 400 $MXN to rent a bike for the client of the hotel when in the center of Hollbox the price is @200 * @ the end of the stay, they will charge you all what they can without any explanation like tips. for who ? we don't know * the prices of the restaurant are insane. we ordered one pizza, we were both sick after. The included breackfast is OK. * The pool is small but OK. The room was OK as described. the hotel is quiete new (Jan 2024)

Beautiful hotel but they didn’t have all the restaurants open and the beach area was not open with service. Drinks are not good.

We stayed at Naay for one week and our experience varied day by day. I’ll start off the with positives: - Nice Facility: the property is newly built so the rooms, common areas and pool are all very nice. The style is “Beach modern” with incredible sea and sunset views. - Quite: it is also located on the west end of the island which is less inhabited so it’s quiet and secluded. - Beach: the private beach is along Playa Coco which is amongst the nicest on the island and is stunning Now for the negatives: - Location: because it’s on the west end of the island, it is NOT convenient to access. It often rains in Holbox and the roads become flooded making in IMPOSSIBLE to walk into town by road. Only way in is a) 20 min Taxi which is $25 USD each way, or b) via the beach which during the day is alright (20-30 min) but can also be tricky at night. There are no lights and if the tide high is more like hiking at certain points - Service: the service and managment is sub par. Here’s what we experienced: 1) when we arrived, the sheets is our room were dirty and had to call to have them replaced 2) on a two of they days they didn’t clean our room. When confronted about it they simply said they didn’t get to it. 3) We ran out of body wash on day 2 and asked EVERY day to have it replaced. Never happened. 4) Ordering anything in the restaurant takes an hour, even if you’re the only one there. The trip was nice but we’ll stay elsewhere on our next visit to Holbox.

I enjoyed my stay at Naay. The staff were friendly, the rooms were clean and the property is nice. The downside was that there was only one restaurant open and the beach area was desolate. The hotel was super quite while I was there which is most likely why they had limited options. I was there at the start of December, so for anyone wanting to visit i'd check in advance to make sure all amenities are open as this definitely made my stay less enjoyable.

The staff are helpful and kind. The restaurant options are very limited but this quiet out of the way place makes up for it. There's a couple of beach places within walking distance but this secret is really hidden. Be prepared to pay $20 USD for a one way taxi to/from town. If you're looking for busy and nightlife you should rethink however if you want peaceful and quiet this is your spot. Plus they have a generator which comes in handy most days. The island does take US currency however recommend grabbing some pesos just to make things more simple. We'll be back!! With MORE mosquito spray!!!!!

This boutique hotel really exceeded my expectations in many ways. It was appointed with brilliance in all of its design details, and the staff was extremely warm and friendly from check-in to check out. Personally, I would not mind staying there for a week or so if I would return. It’s extremely remote, however, and certainly not a walkable property in terms of their being no restaurants nearby that I’m personally aware of that you would want to walk to, but for those that just want to hang out on a gorgeous property and going out on boat adventures that pick you up from the beach in front of the hotel, it’s perfect. Town is a 10-15 minute drive away on the ATV taxis that dominate the island, but there were some restaurants closer by ~ 5 mins away My only criticism, as petty as it is, is that their playlist by the pool had wayyyy too much jimmy Buffett, as much as I like him. Highly recommended

Near lagoon bioluminescence