Grand Mercure Yatsugatake Resort & Spa

I simply disappointed the hotel overall. Comparing to the grade the hotel is claiming, the service and facility was so poor. There was a long queue at the reception on my check-in and I was quite confused. There should be some staff outside the counter to support us. They give us a sheet of paper that described the facility and ground rules of the hotel, but I don’t think it is a way for a luxury hotel should do. The lounge service was simply messy as so many people try to grab seats, drink and snacks and a staff should sort the things out in person. The room on the 3rd floor was so poor which may be just old one inherited from the previous hotel. (The hotel was bought and started as this hotel recently.) They don’t like to invest the things by which the hotel grade should keep the grade they claim. The hot spa and breakfast service was nice compering to many poor aspects of the hotel but by only those they could not push up the grade of the hotel, they should invest facility and staff more and more.

it was just renew and reopened, the whole management and sense are quite morden and good. especially the kids play ground was great! and by the way the afternoon snack was also great! i definitely recommend my friend to visit here again.

Very good

Great service

這家賓館是一次完美旅行的理想選擇！集住宿、温泉、美食、遊樂於一體，性價比非常高。住宿費用包含了豐盛的早、晚兩餐自助餐，種類豐富、品質上乘。下午3點開始，大廳還免費提供各類葡萄酒、啤酒和點心，實在太貼心了！ 賓館提供車站的免費接送服務，非常方便。門口還有周遊巴士經過，單次乘坐為600日元，推薦購買1200日元的一日券，可以不限次數使用，超值！ 館內的温泉乾淨舒適，室內遊樂設施也非常適合帶孩子的家庭入住，難怪很多家庭選擇這裏作為親子旅行的目的地。 從服務到設施，每一個細節都能感受到賓館的用心。強烈推薦給所有來此旅行的朋友！

部屋は古さが気になりますが、清潔です。 コンセントが少なく、延長コードを借りましたが、それでも足りない程でした。 周りの部屋の音が聞こえてきて、静かに過ごしたい方には向かないかもしれません。