Hotel in zona Hoa Hai, Hội An

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

Room was on the ground floor and right next to the beach, so the views were amazing and easily accessible to the beach and pool. We appreciated the notice that there would be some animals, like beetles and mosquitoes. Room could be a bit cleaner, as there were some visible stains on the carpet. Breakfast was a bit generic but had a bit of everything. Dinner at their restaurant, Madame Son, was amazing and I would recommend to those who want to try contemporary Vietnamese cuisine.

Un bel ristorante! Ci piaceva stare qui! La piscina è sorprendente e è ancora meglio nella vita reale! Il colazione è stato il migliore che avessimo messo su tutti i 5* ristoranti che abbiamo soggiornato in viaggio di 18 giorni a Da Nang. E 'veramente così sorprendente! Puoi ordinare il caffè e le uova sul piccolo cartaceo che viene fornito e questo lo rende così facile. Le fresche luci nelle piccole bottiglie di vetro erano così stupide.L'uomo di sorveglianza al colazione era così bello e sempre controllato che eri felice. Il ristorante sul fronte della spiaggia è eccellente.Abbiamo avuto la pizza e la pasta migliori! A++++ Non abbiamo lamentele su questo resort e solo volevamo che ci fosse stato un soggiorno più lungo! Ci rimarremo certamente quando torniamo a Da Nang e consigliamo molto di restare qui per chiunque!

Melia definitely gives you value for money. The staff definitely made every interaction personable and they catered to our every need. I would definitely recommend this hotel to anyone who is seeking luxury at an affordable rate.

Check in & Room: We were greeted by friendly staff and also got an upgrade from a 2-bedroom to a 3-bedroom villa which was a very big place that is above our expectation. Place was clean and tidy and had all the amenities required for a comfortable stay. Facilities: Villa had complete facilities including a gym and spa. It only had 2 main restaurants and did not serve much variety and can be improved. Transportation around the villa is through buggies and can sometimes take up to 15 minutes wait time. This can also be improved in my opinion. Overall service: Service was good from the staff. We felt very welcome and greeted by a smile everyday. The villa is good to exercise and jog around and big enough to keep kids entertained. I do recommend this place for families and big groups especially with the big villas that the hotel offers.

Il luogo è il centro di questo posto e il bellissimo personale. Min era assolutamente sorprendente, ci ha accolti ogni giorno e ha aiutato con qualsiasi problema che avevamo, ci ha guardato così bene. Il personale qui, tutti sono così, così amichevole! Abbiamo aggiornato da un appartamento a una piscina privata di 1 camera. Ho fortemente raccomandato questa opzione perché è tranquillo, tranquillo e così bello. Avendo la vostra piscina privata e sedie a lpung è stato meraviglioso. Il resort è stato l'unico resort che abbiamo soggiornato durante il nostro viaggio di 18 giorni che ha avuto un'ora felice! L'ora felice è grande valore con comprare 1, ottenere 1 gratis nella piscina! Il nostro posto preferito era il ristorante messicano, non posso raccomandarlo abbastanza. Il cibo è il migliore messicano che abbiamo mai avuto e il personale è così bello e gentile ❤️ Il ristorante Hayhay era molto deludente per cena e non ci mangeremmo di nuovo. Questo è lo stesso posto di colazione è stato servito. Il colazione era bello, ma dovete andare molto presto, altrimenti è orribile con le linee e non piacevole. Il bagno era bellissimo, ma molto costoso. Non è il più costoso che ho visto durante il mio viaggio. Ho avuto un viso che era buono e si è bruciato incredibile! Torneremmo certamente a Naman per rimanere quando visitaremo Da Nang di nuovo.

nuovo, elegante, lussuoso ristorante con spaziosa camera e buon servizio. Buona varietà di cibo per colazione. bella spiaggia, grande piscina. Rimanere sul 12/F con vista infinita. Super relax soggiorno. È tra Da Nang e Hoi An. Facile da andare in entrambi i modi. Molto raccomandato!

You will feel safe and welcome. The rooms with beach view are facing east. Windy and fresh air all day + you can enjoy beautiful sun rise view. We chose this hotel because we wanted a hotel next to the beach (not separated by a road). Even though it is a little bit far from the city area, you can enjoy a quiet private beach only to you. It was near to marble mountain too. I was first worried that the room would be quite old. Even though they are not brand new, it is ok, in my opinion, with that price. Breakfast is awesome, too. I can easily recommend this hotel.

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.

優點：性價比極高,度假村裡環境不錯，該有的都有。 缺點；不適合長期居住，因為內部餐廳衹有一家且菜太少 有點讓人生氣的是退房的時候，檢查人員因為洗髮水瓶子破損需要我們賠償。誰會故意損壞洗髮水瓶子，且這麼廉價的東西居然還需要讓顧客賠償。建議老闆好好的反省下這條規章制度。 linh和nguyen從接待到居住在這裏一週的時間內以及在上面的這件事上的處理服務都很不錯，對她們很滿意