Hotel a Hội An,

Dear Hotel Manager of Grand Sunrise Palace Hoi An I am writing to express my heartfelt appreciation for the outstanding service we received during our recent stay at your hotel in Hoi An, Vietnam. This was our first visit to Vietnam, and it certainly left us with unforgettable memories, largely thanks to the exceptional hospitality provided by your team, especially Kathy. We chose your hotel to celebrate my girlfriend's birthday, and Kathy went above and beyond to make our stay special. Upon our arrival, we were greeted with a beautifully decorated room, and to our delight, a lovely birthday cake and spa vouchers were waiting for us. This thoughtful gesture truly set the tone for a memorable celebration. Kathy's warm and professional demeanour made us feel at home. She was always proactive in offering assistance, inquiring about our plans, and even remembering our names, which added a personal touch to our experience. One day, when we didn't show up for breakfast, she kindly asked if we were okay, showing genuine concern for her guests. I would also like to commend the rest of your staff, who were equally friendly and professional. From the warm welcome drinks, food,to opening doors and assisting with our luggage, they ensured our stay was as comfortable as possible. Their efforts to introduce us to the hotel and its amenities made us feel valued and cared for. Thank you again for an incredible experience. We look forward to returning to your hotel and hope to see Kathy and the excellent staff again. Warm regards, Jamie & Christy (Room 404)

A beautiful hotel where you are made to feel welcome from the moment you arrive. The hotel is lovely with a restaurant, pool, bar and spa and the delights of afternoon tea, which we didn’t have time for sadly. Conveniently located for an easy walk to old town, its slight distance means it’s quiet and peaceful. Rooms are comfortable and the evening foot spa was a really lovely touch. We will definitely be visiting here again!

We had a wonderful experience here. Service was magnificent, and the hotel offered different activities. Nice offers were presented to us when we checked in, and we really enjoyed the breakfast buffet as there was a wide variety of choices. Would definitely stay again and recommend it to our friends.

La stanza era pulita e ben mantenuta, con tutte le attrezzature necessarie per una comoda esperienza. Il letto era morbido e forniva un grande sonno notturno. Il personale è stato amichevole e utile, aggiungendo all'esperienza positiva complessiva. Il prezzo è stato molto ragionevole, offrendo un grande valore per la qualità del servizio fornito.

A pochi passi dalla vecchia città, ma in affitto a bicicletta gratuita all'hotel o a 20 minuti a piedi. Buona posizione per una notte tranquilla. Wifi era molto debole, mantenuto la connessione e la disconnessione. TV ha anche mantenuto la pausa, a causa della connessione a rete scorrevole. Bene servizio, una volta prenotate, vi invierà a fornire un trasporto a pagamento per il loro hotel. Abbiamo fatto un massaggio, ma non è buono, abbiamo anche trascurato alcuni passi e tagliato il massaggio (pagato per 1 ora ma solo 45 minuti di massaggio). Il primo giorno del colazione, il mio capo fu chiesto di avere la sua stanza numero tre volte, anche mentre mangiava. Pensava che fosse un po'brutto e che avrebbero dovuto avere un sistema per controllare l'ingresso e lasciare che l'ospite mangiasse in pace. Anche durante il checkout, la signora era super persistente per farmi scrivere un commento sul consigliere di viaggio mentre guardavo la mia schermata telefonica mentre io stavo scrivendo. Non si importava nemmeno che il mio conducente mi aspettasse fuori. Pensavo che questo comportamento fosse un po' sopraffatta, perché lei avrebbe potuto fidarmi di completare la revisione mentre ero in macchina. E dammi anche la privacy di scrivere un recensione corretta invece di guardare al mio telefono e leggere l' recensione mentre io scrivo e cercando di ”consultare cosa scrivere”. Ma nel complesso, ho goduto il mio soggiorno.

This was a fantastic experience for us. Staff was incredibly friendly and helpful, room was amazing, view incredible. A short walk to the old town and the hotel itself offers their own shuttle bus which is great. Breakfast was varied and delicious. I also highly recommend the coffee class! Happily stay again.

The best Hoi An hotel I've ever stayed at! Adorable hotel located close to the paddy field . This hotel is really well-kept,and attends to every little thing to guarantee the comfort and cleanliness of its guests. I adore the swimming pool since it's amazing, perfect, and breathtaking. The entire staff are incredibly kind, warm, and friendly. They always care our stay to ensure our comfort, safety and happiness. Le Linh, I would especially like to thank the staff. She's adorable and very kind. She is very helpful and kind, which is why I like her so much. I had a very pleasant and comfortable stay here, and if I ever return to Hoi A for travel, I will most likely stay at this hotel again.

I booked a premier studio with a pool view and had a great stay despite the weather. The guest service was impressive, and the owner, Moon, was very kind and helpful. The staff, including the receptionist and an older gentleman, were also very supportive. The location is a bit outside the main Old Town but still conveniently close. I would definitely stay here again if I visit Hoi An.

The staff is incredibly friendly and talkative in a good way. The room is decent, but my view was just to the street. I enjoyed the lemongrass smell in the room. The bathroom is good, tap water doesn't stink and the water is hot. In my room the drainage could be cleaned. Unfortunately because there were few people in the hotel the breakfast was not a buffet: I was asked to order from the menu, the food quality was mediocre (juice was freshly made, mi quang was not good, ”cheese” was just that kind of sliced cheese they use for burgers, an omelette was good), but variety and quantity is decent. The service during breakfast was great and I felt welcomed

There is a small village, the place is quite and peaceful,opposite hotel has a restaurant selling vietnam and European food, taste good. You can call grab to the old town, near the bridge and along the river have many local food and restaurants. One thing you must know that when you come from Da Nam airport, at the taxi stand don't talk to the man beside the yellow taxi because the price is 300000 and he asked 900000 .