Recensioni su Hoi An Coco River Resort & Spa

Risposta dalla struttura: Dear Our Valued Guest,Thank you for your wonderful review! We are delighted to hear that you had a pleasant stay and felt relaxed and welcome thanks to Tram and our dedicated staff. It’s great to know that you enjoyed the immaculate room and grounds, as well as the couples massage.We appreciate your feedback about the distance to Old Town and the beach, and we’re glad that the free shuttle, bicycles, and scooter rental options helped enhance your experience.We look forward to welcoming you back for another great stay!Best regards,Customer service team

Risposta dalla struttura: Dear wivina siah,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the cleanliness of our facilities and the excellent service from our staff—it’s always our priority to ensure you have a great experience.We sincerely apologize for the inconvenience you faced with the bathtub’s hot water supply. Your feedback is invaluable, and we’ll review this system to explore improvements, including offering guests more control over their hot water usage.Despite this issue, we’re glad to know the rest of your stay was enjoyable. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Customer service team

Risposta dalla struttura: Dear Our Valued Guest,Thank you for sharing your feedback about your experience at Coco River Resort. We're delighted to hear that Ms. Sunny and Ms. Vy provided you with exceptional service, and that you appreciated the convenience of our free shuttle rides to and from Hoi An Town.We sincerely apologize for the inconvenience you faced with the bathtub due to the limitation on hot water. Your feedback is invaluable, and we will address this issue promptly to enhance the experience for all our guests.We hope to welcome you back in the future for an even more enjoyable stay.Best regards,Customer service team

Risposta dalla struttura: Dear Our Valued Guest,Thank you for your kind feedback! We’re delighted to hear you found Coco River Resort to be a comfortable and relaxing place for your vacation. Our team takes pride in providing attentive and friendly service, and we're glad it made a difference in your stay. We hope to welcome you back for another enjoyable experience by the Thu Bon River.Best regards,Customer service team,

Risposta dalla struttura: Dear Our Valued Guest,Thank you for your glowing review! We are honored to be considered the greatest hotel you've experienced in Hoi An. It’s wonderful to hear that your mom had a pleasant stay, and we're delighted our staff could assist with car reservations and more during your busy time. Your praise for the clean and modern room, the delicious breakfast (especially the Pho), and the peaceful atmosphere of the resort means a lot to us. We're glad you enjoyed the view and the convenience of our location near the old town. We look forward to welcoming you back in the future!Best regards,Customer service team,

Risposta dalla struttura: Dear Valued Guest,Thank you for your positive feedback! We are delighted to hear that you enjoyed our spa services. Your satisfaction is our priority, and we’re glad our facilities met your expectations.We look forward to welcoming you back for another relaxing experience.Best regards,Customer service team,

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your experience at Coco River Resort. We are delighted to hear that you were impressed with the cleanliness and well-maintained facilities of our hotel.We greatly appreciate your positive feedback and will continue to strive to maintain and enhance the quality of our services.We look forward to the opportunity of welcoming you back for your future stays.Best regards,Customer Service Team,

Risposta dalla struttura: Dear Lulu Sanz,Thank you very much for taking the time to share your experience at Hoi An Coco River Resort and Spa!We are thrilled to hear that you and your family had a wonderful stay with us. It's delightful to know that you found our rooms spacious and comfortable, and that our front desk staff, especially Ms. Tram and Leng, provided you with such warm and welcoming service. Ensuring our guests feel like family is always our goal, and we're glad to hear we succeeded in making your children feel special from the moment you arrived.We're also pleased that you enjoyed the variety of options available through our room service and restaurants, and that you found the food delicious. It's great to hear that you were able to relax and unwind in our beautiful pool and garden area.Thank you for appreciating our convenient location, which provides easy access to both the beach and town. We understand that exploring the area around the hotel on foot may not offer as many options, but we're glad you found taxis to be affordable and enjoyed the availability of our bicycles.We're sorry to hear that you didn't have the opportunity to try our spa during this stay, but we hope you'll be able to take advantage of the discount coupons on your next visit!Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future!Warm regards,Ms Nhat Ha - Customer service Team

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hoi An Coco River Resort and Spa.We are delighted to hear that you had a fantastic experience with us and that you found our resort to be clean, well-appointed, and offering a reasonable breakfast selection. Your kind words about our staff mean the world to us, and we are thrilled to know that their exceptional service left a lasting impression on you. Rest assured, we will pass on your compliments to our team.We are truly grateful for your recommendation and look forward to welcoming you back on your next visit to Hoi An.Warm regards,Ms Nhat Ha - Customer service Team

Risposta dalla struttura: Dear PIYUSH,Thank you for taking the time to share your experience at Hoi An Coco River Resort and Spa! We're delighted to hear that you enjoyed your stay with us.It's wonderful to know that you found our property to be a peaceful retreat away from the hustle and bustle of the city, yet still conveniently located near the main action area of Hoi An. We're glad you found our location to be suitable for your needs.Thank you for recommending us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Ms Nhat Ha - Customer service Team

Risposta dalla struttura: Dear Kanakka Nizam,Thank you so much for your wonderful review of your recent stay at Hoi An Coco River Resort & Spa!We're thrilled to hear that you had an excellent experience during your two-night stay with your family. It's fantastic to know that our staff, especially Ms. Le Oanh and Ms. Ruby, provided you with friendly and attentive service throughout your time with us.We're also delighted that you enjoyed our hotel spa and found it to be very good. Providing our guests with rejuvenating experiences is one of our top priorities, and we're glad we could meet your expectations.Additionally, we're pleased to hear that you appreciated the vegan and vegetarian food options available at our Coco River restaurant. We strive to cater to all dietary preferences and are happy to know that you found our offerings excellent.Thank you for recommending Coco River Resort to other travelers visiting Hoi An. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,Ms Nhat Ha - Customer service Team

Risposta dalla struttura: Dear Muhammad,Thank you so much for taking the time to share your positive feedback about your recent stay at Hoi An Coco River Resort and Spa!We're thrilled to hear that you loved our hotel and found it to be quiet with nice decor. It's fantastic to know that you appreciated our convenient location and the friendliness of our staff. We strive to create a welcoming and comfortable environment for all our guests, and we're delighted that you experienced just that.Your kind words mean a lot to us, and we will definitely keep up the great work to ensure that every guest enjoys a memorable stay with us.Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit to Hoi An!Best regards,Ms Nhat Ha - Customer service Team

Risposta dalla struttura: Dear Our Valued Guest,Thank you for your kind words! We're delighted to know you enjoyed your time at our resort. We hope to welcome you back for another wonderful stay in the future.Best regards,Customer service team

Risposta dalla struttura: Dear Our Valued Guest,Thank you so much for your lovely review! We’re so glad you chose to stay with us, even on short notice, and that you found the experience to be better than expected.It’s wonderful to hear that you appreciated the cleanliness of the hotel, our charming swimming pool, and the friendliness of our staff. We’re especially happy to know that communication in English was smooth and helpful during your stay.We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable visit in Hoi An!Best regards,Customer service team