Grand Sunrise Palace Hoian

Dear Hotel Manager of Grand Sunrise Palace Hoi An I am writing to express my heartfelt appreciation for the outstanding service we received during our recent stay at your hotel in Hoi An, Vietnam. This was our first visit to Vietnam, and it certainly left us with unforgettable memories, largely thanks to the exceptional hospitality provided by your team, especially Kathy. We chose your hotel to celebrate my girlfriend's birthday, and Kathy went above and beyond to make our stay special. Upon our arrival, we were greeted with a beautifully decorated room, and to our delight, a lovely birthday cake and spa vouchers were waiting for us. This thoughtful gesture truly set the tone for a memorable celebration. Kathy's warm and professional demeanour made us feel at home. She was always proactive in offering assistance, inquiring about our plans, and even remembering our names, which added a personal touch to our experience. One day, when we didn't show up for breakfast, she kindly asked if we were okay, showing genuine concern for her guests. I would also like to commend the rest of your staff, who were equally friendly and professional. From the warm welcome drinks, food,to opening doors and assisting with our luggage, they ensured our stay was as comfortable as possible. Their efforts to introduce us to the hotel and its amenities made us feel valued and cared for. Thank you again for an incredible experience. We look forward to returning to your hotel and hope to see Kathy and the excellent staff again. Warm regards, Jamie & Christy (Room 404)