Das 3917

Being far far away from home and probably the only International tourist in house at the time of my stay (it was a mid-week weekday) i felt so much at home at this premise. The staff here are like family, and they treat you with such warmth. Though it was basically windy throughout my 3 days stay, I was quite comfortable just walking outside in the snow and visiting the different premises in the hotel. Food is great here and so are the people. I have to give my utmost gratitude to Akmaral, the guest relations officer here at the resort, I have yet to come across such warmth and care from a front of house at any hotel, and I believe many hotels can learn from her. Right from the moment I arrived, she was there to walk me through the resort, I had arrived at 10am and figured it was too early to check-in but i was given a room right away. She took me around and even checked in on me the next morning. Coming from a tropical country, we are not too used to heaters in the room and I had a very warm and stuffy first night and was afraid to open my balcony doors as my room was facing the main road and had to be a little cautious for safety as a solo female traveller. Just sharing this to Akmaral, she quickly offered to switch me to a higher floor so I could open the windows and also checked in on me after. She would ensure guests are comfortable and would be there every step of the way. I’m an avid traveller and have been to many renowned hotels across Malaysia and globally, and I have to say, I’ve never felt more at home away from my home country. Thank you, Akmaral - you set the bar very high for guest relations officers! Would also like to thank Mete, the friendly gentleman who had helped me with my luggage, changing rooms and most processes, he’s got a very warm demeanor and extremely friendly. And also another young gentleman in the lounge (day shift) I had misplaced his name - always ensuring the fireplace was nice and warm (I think he noticed I was shivering a little), and wearing a smile ALL THE TIME! Will definitely recommend this resort to my friends should they ever visit Turkey and look for a winter holiday. Everyone here is just so warm and friendly. Just like jobs, the people you are surrounded by really makes every bit of difference, especially when you’re far from home. See you all soon! Sheena Dina Rizal Kuala Lumpur, Malaysia ☀️

We choose the hotel based on the reviews and we did well. It was PERFECT! From the food with vast variety - vegetables, meat, fish and seafood and a sweet bar to an excellent service. A shout out to amazing Hilal who we called an angel, always with a smile on a face and ready to serve us another beer :) The rooms were super clean and the hammam is probably even better than in Kayseri. We had fun in the evening in playroom and wanted to join for karaoke but there are too many things to do in the hotel! Seriously, we didn't want to leave and next year this is an obvious choice. Skiing in Erciyes is just wonderful.

Very good hotel restaurant the waitress hilal was amazing with a constant smile on her face and willingness…. when he walks around the restaurant with an incredible amount of plates in his hands, he resembles a doe going to a well in the middle of the forest