Xcell Hotel Hiroshima

Location ok, near the tramway, but not the nicest street. The room is very hot, uncomfortable and tiny. And it’s not exactly 2 beds. There’s one double bed and then there’s a very high and uncomfortable stepladder to reach a mattress that is very close to the ceiling. The staff doesn’t speak any English and we had to use Google translation with everyone. We were given the wrong room at first and waited 40 minutes to check-in. The woman didn’t know we had already paid for the room. Then the next day, we asked to leave our luggage before taking the train which they agreed to. And when we returned to gather them, they said they would charge us for this service as we were away for more than an hour. The staff wasn’t very cooperative or nice and wouldn’t let us leave. There is no sign or explanation anywhere about the fact that leaving your luggage is not free. It’s not written anywhere.