Rihga Royal Hotel Hiroshima

21 aprile notte, 13 giugno notte. La comunicazione tra diversi cantanti era terribile. Anche gli amici che si sono uniti a noi durante il nostro soggiorno sono rimasti sorpresi. Mi dispiace presentare questo hotel, si può dire che sia il volto di Hiroshima. Dopo aver trascorso 13 notti a giugno, il mio piede è stato morso da un insetto. Ho detto alla reception che dovevo sopportarlo e ho consegnato la chiave della stanza. Diceva "Preparerò un'altra stanza" senza conferma visiva. Poiché ho vissuto a lungo e avevo molti bagagli, ho affittato una carrozza e l'ho portata da solo. Dopo aver comprato la medicina in farmacia, non sono guarito e sono andato da un dermatologo per più di 10 giorni, ma era tutt'altro che completo. A proposito, non sembrava essere punto, ma morso da una cimice (cimice). Non è strano prudere. C'erano circa 40 punture su entrambi i piedi. Il dottore rimase sbalordito: "Non ho mai visto una cosa così terribile!" ha detto: "Forse non lascerà cicatrici", ma lascerà molto. Non mi interessa, perché sono un uomo, ma è un grosso problema per le donne svilupparsi in cause legali. Durante il mio soggiorno, ho incontrato il manager di una squadra di baseball professionista che conosco, ma se le celebrità fossero tutte uguali, cosa faresti? Una questione così difficile si è conclusa anche con un rifiuto da parte dell'hotel e le successive condizioni mediche e le cure successive non sono state confermate. Non sono state pagate spese mediche o farmacologiche e non ci sono state spese effettive. Questo è un hotel scadente che rappresenta Hiroshima...

La posizione dell'hotel è la migliore di Hiroshima, devo dire. È a meno di 10 minuti a piedi dal Castello di Hiroshima, a 15 minuti dal Nuclear Bombing Dome e proprio accanto a una delle più grandi piazze commerciali di Hiroshima. Tuttavia, le dotazioni e il servizio sono piuttosto deludenti. Internet molto lento, aria condizionata rotta e colazione terribile sono alcune delle tante lamentele che ho. A proposito, hanno spa, palestra e piscina coperta che nessuno di loro è utilizzabile. Devi essere un membro o pagare un extra per usarli. Molto ridicolo, dovrebbero indicare le condizioni sull'app prima che qualcuno prenoti l'hotel. Grande meno da parte mia.

Overall Experience: As a frequent traveler to Japan, I was deeply disappointed with my recent stay at Rihga Royal Hotel Hiroshima, which unfortunately was the worst service I have experienced so far in Japan. The management exhibited poor leadership, and the lack of empathy towards guests left me feeling unwelcome and distressed, particularly during a challenging personal situation. Pros: 1. Room Quality: Despite the overall disappointing experience, there were some positives. I booked a superior corner room on a high floor, offering a stunning view. The room although old was quite also clean. 2. Some exceptional Staff: While the majority of the staff lacked training and basic hospitality skills, there were standout individuals such as Miss Forde from Barbados and some lunch staff who provided excellent service and warmth. Cons: 1. Front Desk Service: The front desk service, particularly by the assistant manager, Miss Shinagawa, was abysmal. I had a family emergency and had to extend my stay one more night, but could not book the same room type online. My fiancé also could not join me last minute and I wanted to see if I could get a refund on the 2 breakfasts that was paid for. Miss Shinagawa displayed coldness and impatience, refusing to listen to my concerns and kept interrupting me. This lack of empathy left me deeply distressed and upset, and only the intervention of Miss Forde helped salvage the situation. The manager, Miss Sasaki, although appearing apologetic, failed to provide any meaningful solutions or compensation for the poor treatment. I canceled my last night here, and Miss Sasaki recommended other hotels in the area, instead of trying to retain me as a guest. In the end, I was given an early check-in as I was crying in the lobby due to my family emergency and the lack of empathy shown. 2. Amenities: The hotel's amenities were disappointing, with additional charges for even extra basic necessities like water. The rooms were outdated and in need of renovation. 3. Breakfast: While the breakfast itself was satisfactory, the service left much to be desired. The management's poor oversight was evident when I was abruptly chased out of the dining area before finishing my meal, despite only 10 mins after last order and the staff was still cleaning up. The refusal to accommodate my request to take the remaining fruits to my room highlighted the lack of consideration for guests' needs. They would rather throw away some grapes I had left instead of letting me finish eating them. In conclusion, my experience here was marred by incompetent management, lack of empathy, and poor service standards. I would not recommend this hotel to fellow travelers seeking a comfortable and welcoming stay in Hiroshima. There are better and more modern hotels in the area, at lower prices and better trained staff, one example is The Knot hotel.

Fabulous hotel with stunning views. Super sized room with extremely comfy beds. You are well placed for both the peace park and castle.

PROS: Unbeatable central location in Hiroshima with large, clean rooms and great views of the city. The rooms were reasonably priced. CONS: This hotel is extremely dated and ultimately this impacted on the comfort of our stay - neither of us slept well on any night due to very old bed/pillows. They were also strict about their 15.00 check in time (seemingly regardless of whether our room was ready or not). This led to unnecessary queues from 15.00 onwards. Overall, would book elsewhere if staying again for more than 1 night in Hiroshima.

Excellent location Near shopping malls as well Hotel room is spacious

We only stayed there for one night in Hiroshima but I think the hotel and the room were very dated. Nothing much to praise about except it’s clean and it’s located pretty close to the attractions of Hiroshima eg. the atomic bomb and the Peace Museum as well as all the eateries and shops.

excellent location. Right at the city center, within walking distance to the airport shuttle bus.

As a four star hotel, you would expect that as guests you can enjoy the full range of facilities. However you need to pay extra to use the pool and the spa. The room is quite spacious but nothing too fanciful. Breakfast buffet is good if you paid for it.