Quality Inn & Suites

樓板隔音特別差！樓上3個小孩子從晚上差不多8.30跑鬧到夜裡11.30，前台説幫助解決，等到10點時打前台，前台意然把我們房間的電話給斷了。 衞生馬馬虎虎，旅遊旺季找不到房子，湊合住吧。！ 早餐食物特別少！

We are from the States and decided a few days ago to do the icefields parkway. Booked at this hotel 3 days ago. Rates were similar at other hotels but the photos were inviting. The check in staff and restaurant next door were friendly, the towels were VERY soft, bed very comfortable. The room layout has closet space, hooks for jackets/coats, a bench with wooden area for suitcases. The shower is full size and large enough for 2, with peppermint shampoo and conditioner. Although along a local hwy we did not hear sounds from outside. We were booked next to the elevator and did hear conversations of guests at the elevator. There is no towel or hair dryer storage in the bathroom - a shelf would solve that. The soap kept slipping off the sink. We had not heard of this hotel chain before and were really pleased with it. I don’t know if they are in the States but would stay there again. Thank you!!!

We stayed the night of august 8 coming from calgary. But first i booked the hotel on the 31st of july around 4:52pm and i phoned the front desk to book me 2 rooms seens she said thats ok theres 2 rooms for a double queen size bed and she just said she will be reserving it for me. So i hang up the phone and got a reservation notice for only one room, and i phoned her again to verify that it was 2 rooms, and she said she will fix it, i called in the third time and ask for a third room if possible she said she doesn't have available room which is fine and before i hang up ang verify the 2 rooms i reserved again she said she already reserved it. but apparently when we arrived at your hotel theres only 1 room has been reserved for us. Its so dissapointed and stressfull that around 12am at that time we are looking for a hotel for my brothers family to stay. The night audith front desk guy told me that he will try to talk to the manager if we can get discount. Butww when i talked to the morning shift fornt desk if she knows about what happen to us the night audith didint endores on theri logbook what happen, so no one will ever know what happen to us.Even my bill was wrong the lady that im mentioning on the first time i called said it was $250 for the room including the tax now what im seing on the reciept its $275. so is she even trained for the desk because shes creating some false information maybe? And also when she were on her shift while im talking to her she's using airpods and i think she's talking to somebody at that early on her shift. Emailed the manager of the hotel it seems like their not taking actions to this so i wrote down a review. Even the other establishment's there in hinton are saying this hotel sucks!.

Excellent hotel with an excellent location , extremely clean & comfortable. Upon arrival we were warmly welcomed by the friendly manager Ashkar Ahmed, he makes our trip more interesting with his bits of advice & tips about the city, supermarket, shops, restaurants bars are within walking distance. Would definitely recommend this hotel to everybody! It's a true example of excellent hospitality. Thank you again Ahmed & team for going just that little step extra for the guests!

I was so unhappy when I arrived. The staff were getting off shift and were standing by check in and were loud and unprofessional. Check in wasn’t an issue. When I got to the room I was shocked that hotel rooms still look like this. The door was missing one side of the lock. The door stuck and we had to push it hard to get it to close properly and when we went to lock the security lock it didn’t work. We had a room beside the elevator and could hear the elevator bell when it opened at EVERY floor. So annoying. Continental breakfast was subpar. Would not recommend— $323 for one night. Unbelievable!!

Lazy staff. We booked a week early and requested a top floor room. They did not and refused to change us. We checked in at the normal time and the parking lot was mostly empty. The room was not ready. It was also not clean after they rushed through it. Spend $30 more to stay at a better hotel elsewhere!