Utente ospite
2 giugno 2024
I was booked to stay there this evening, staying after a 5 and a half hour drive from Scotland before continuing my journey tomorrow. Let me tell you, I have never ever walked out of a hotel in disgust until today! This place is a filthy hovel! First room I entered, 218 , filthy windows, webs andcdirt all over inside, drawers covered in dust, broken toilet seat, smashed tiles behind shower switch AND a dead cockroach on bathroom floor! I didn't even know we had cockroachs in uk! Second room, 113, not any cleaner, except no cockroach and windows a bit clearer. Cockroach = health inspection, they are serving food in this place! I litterly put my bag in second room headed to Marston for a bite to eat and decided I can't stay, I walked bag , grabbed my bags , told reception I can't stay, response was 'ok' Didn't even question why. Clearly I would like to be refunded as this was way below any expectations of anywhere I've stayed. I ended up travelling the rest of my journey and am now knackered. A fast resolution and refunded ASAP please. Update, no refund, although ******* offered a voucher. Should I be reporting this hotel to environmental health? Advice please? Also they had a paper sign at reception saying 'no hot water' which I failed to get a picture of, really, so nobody could get a shower either, if they were brave enough. This review appeared to be taken down by TripAdvisor as I mentioned cockroachs, I had an email from TripAdvisor asking to confirm, but the confirmation button didn't work so I have reposted. 'Confirmation' is in the photos! Pictures attached
Traduci