Hotel in zona Hilton Head Airport, Hilton Head Island

L'isola di Hilton Hede deve venire, molto bella!

Travelers beware: My husband, traveling alone, checked into the Red Roof Inn on Hilton Head Island, SC on April 3rd around 3pm. Everything looked fine in the room, so he left to go to dinner with some friends. When he returned around 8:30pm and turned down the bed, he found dirty sheets. Housekeeping had made the bed with the sheets being left dirty!! He went downstairs to the front desk to inquire about getting clean sheets. The front desk attendant (an older lady) was very nice, apologized, and gave him the clean sheets. But since housekeeping had gone for the day, he had to put them on the bed himself!! The rest of the room seemed, fine with the exception of some gnats (or some other type of small fly) and the hot water coming out of the sink being brown (briefly). When he told me about his experience the next evening, and as he is not one to address issues, I called the front desk. The first person (a young man) answering the phone listened to my complaint and then put me on hold. Another person then picked up the phone and asked if she could help. I gave her the information I had given the first person. She then proceeded to tell me that this is a budget hotel (the rating is 3 ½ to 4 stars, so I don’t consider this budget), that they are short staffed, and that housekeeping goes home at 5:00pm. She did apologize and explain that they had changed the boiler that day or the day before and that may be why the water coming out of the shower was brown. She also told me that he could check out if he wanted to (? the room was prepaid). I told her everything around there was booked and he had nowhere to go. These are adequate explanations/suggestions, but there is no excuse for someone making up a bed with dirty sheets when the room is going to be occupied by a new customer!! I believe the Manager was there at the desk with her, but did not offer any compensation, which is what I feel would have been the right thing to do. This hotel is in a great location, right next to Shelter Cove Marina, but we will never stay there again!! I booked the room through Priceline, whom I also called with my complaint, as I thought they ought to know what type of issues we encountered at this hotel. The customer service person was nice and sympathetic but said there was nothing she could do about the situation.

Wanted to love that hotel until not very nice behaviour of lady at the breakfast . We had a free breakfast but she asked me to sign a check with a charge on it .. then she was just rude when I asked why .. location was nice but to get there we needed to cross a bridge , no uturn sign before the hotel . My Honors status was not recognised during check in . Room was clean and top floor had nice view . Breakfast buffet was a little poor for the price and some items were hard to reach , no waffles . They had a make to order option as well .Pool was cold and had no towels . Hotel had enough indoor and outdoor parking spots . I may stop there again but hope stuff to be more friendly .

Il personale era incredibilmente disponibile veloce ed efficiente in qualsiasi momento il resto tutto la camera era bella e pulita Nel complesso un posto meraviglioso dove stare prima che continuerò a stare lì il posto migliore a Hilton Head Island

Ci è davvero piaciuto essere così vicino alla spiaggia. Le stanze erano pulite e confortevoli. La piscina era rilassante e l'atmosfera generale era piacevole. Mi è piaciuto essere così vicino a molti ristoranti e a Coligny Plaza?

Dormiamo tutti i giorni, così la pulizia non è mai riuscita a entrare nella nostra stanza. La camera da bagno non aveva un fan o era legata a una delle luci e era rotta. La stanza era costantemente umida e le nostre bagni non si erano mai asciugate. Le aree pubbliche erano pulite e ben tenute. Ci erano molte famiglie, la maggior parte delle quali grandi. Non era divertente mangiare colazione come se una ragazza fosse stata battuta da suo fratello più giovane con una stick. La posizione era a due isolati dalla spiaggia e era molto vicina. Mostly what you're paying for here is the location.

Ci hanno controllato una donna con un sorriso enorme (no tag di nome) e ci hanno salutati come vecchi amici. Abbiamo avuto un problema AC nella stanza (stava girando il sistema ma non si fermava alla temperatura impostata), quindi quando siamo tornati nella nostra stanza era 58°! Stavamo girando il calore e lasciando di nuovo, e quando siamo tornati, era 88°. Abbiamo spiegato il problema a Austin, e lui ha ragione, e ha coinvolto il supervisore di manutenzione, che era molto salotto e molto accogliente e ansioso di assicurarsi che tutto fosse in ordine con la nostra stanza. La loro posizione è stata fissata e abbiamo avuto una serata molto piacevole in quella stanza. Le camere erano impeccabilmente pulite. Il colazione era superiore ad altri colazioni gratuite che abbiamo avuto in altre marchi. Il servizio di cameriera era quotidiano ed eccellente. Il checkout era veloce ed efficiente. Questa è la seconda volta che ci siamo fermati qui e è stata la prima volta!