Skyline Lodge

I would never return to The Skyline Lodge and would never recommend this hotel to anyone. The front desk gentleman that was working there on 8/4 at approximately 4pm was rude, disrespectful, arrogant and unprofessional. I have never experienced such horrible customer service at any hotel I’ve ever stayed at. I have never written a TripAdvisor review but am taking the time to write this one because I want this hotel to know how this employee is treating their guests. Upon arrival, I noticed there was no refrigerator in my hotel room. I had called a day prior requesting a refrigerator and was told by the reservation department that yes there is a refrigerator in the room. When there was no refrigerator in my room I went to the front desk and explained the situation to the gentleman that I was told I would have a refrigerator. Immediately he had an attitude and said well, we don’t have a refrigerator and they are given out the day you get here by calling the front desk. I explained to him that I tried to call the reception desk and when I did, I got no answer on multiple phone call attempts. He said well the phone never rang at the front desk, basically calling me a liar. So I showed him the proof on my phone the amount of times that I called there and nobody picked up. And he said that I probably didn’t have cell reception and that’s why the call didn’t go through. If I didn’t have cell service then I wouldn’t have been able to get through and choose the reception desk as an option. He said well we’ve been here the whole time and I said well if you were here then I guess you didn’t answer the phone because I called and there was no answer on multiple occasions and that’s why I called reservations and they assured me I would have a refrigerator. He told me that reservations has nothing to do with booking a refrigerator that they’re not located at the hotel, they are in Oregon or some other state. Like I was supposed to know this. Perhaps you need to tell your reservation department that every room does not have a refrigerator and that you need to call the hotel directly to get a refrigerator. I understand that this gentleman wouldn’t have been able to make a refrigerator magically appear when there were none to be had. Of course I was disappointed about not having a refrigerator because I had deli meat, cheese and mayo to make sandwiches for hiking trips that I had to throw in the garbage because I didn’t have a refrigerator. That part was over and done with there was nothing I could do about that but the bad impression that I have of this hotel due to that gentleman’s attitude and customer service is horrible! My husband overheard my conversation with this gentleman and he was appalled at his demeanor and attitude as well and said we’re not staying here. We tried to book another hotel but unfortunately everything was sold out so we were stuck there. They don’t inform you when you book the room that it’s going to be extremely noisy there but they le

Unfortunately I am having to repost my review since I am unable to edit my original review or reply to the hotel who lied in their response to me. Photos attached of my original review, hotel response and the air purifier they had in our room to try to disguise the stench. As previously mentioned, our room was damp, musty and smelled moldy. There was a plug in air purifier in our room so they clearly knew it issues. It was very uncomfortable and although we did ask for a new room twice during our stay, those requests were denied. The hotel said they did not have any rooms available to move us to and they did not offer any additional room options or even a verbal apology for the situation. The worst part about our stay was how obvious it was that no one cared about our experience at all. Marcos replied to my original review claiming the hotel not only offered us other room options but also had the "F&B team arrange many special treats during your dining experience" - this is also untrue and we never dined at the restaurant. We had to cancel our reservation because their outside seating was closed due to rain and we had our dog with us. Just to be clear - no one from the hotel reached out during our stay at all, nothing was offered, nothing was sent and nothing was said from anyone. As you can imagine this has been a very frustrating situation because if the hotel had actually done any of the things they claimed they did or were empathetic at all, then we would have had a much better trip.

Enjoyed the Skyline Lodge Restaurant. The pork rinds with peanut butter and smoked chicken were delicious. Watching Mike create our drinks was almost as enjoyable as his creations tasted. What an asset to the lodge. Loved Chips charming personality. They make a great team. Can’t wait to go back.

This was our first stay at Skyline Lodge - and hopefully not our last! The setting, the restaurant, the architecture - were everything we were looking for for a two night get away. The lodge also serves as a great "base camp" for hiking in this part of Western Carolina...

Where do I start? Oh, yes, lipstick on bovines. These old buildings have had a cheap remodel with the cheapest of materials. The bathrooms/showers are suffocatingly small with poor ventilation. The hotel is so concerned about the thin walls they supply ear plugs and a sound machine in each room. You just can't make this stuff up! Lighting is dim and there is very little privacy. For example, the room curtain covering the outer walkway window does not close sufficiently. It is so bad that if you are standing by the sink or coming out of the shower at the moment someone walks by, well... they will see you in all of your glory! Outside stairs are not to code and the rise on the steps varies from 3 inches to 9. Be careful! If you want views, be prepared to search for a vantage point. We paid extra for a Ridgetop room and the heavy powerlines were just gorgeous! The buildings just beyond the hotel are creepy and they are using a tennis court for employee parking. I will end on a positive: the bed was very comfortable, the towels were soft, and the bathroom floors are heated. Don't be fooled; that does not make up for the outrageous cost and lack of privacy.

The best part is that the Oak Steakhouse is on property, and the Oak Steakhouse is outstanding. Our room was a good size and the balcony allowed us to feel like we were camping in the trees, but in a luxury accommodation. I do feel that it is unfortunate that the Oak Steakhouse does not open for breakfast for the Skyline Lodge guests.

I was incredibly disappointed with my stay at Skyline. This hotel is marketed as a four star hotel with prices to match. However, nothing about my experience was four stars. When I first entered the room, there were bugs crawling on the ceiling and wall and also smushed on the ceiling where previous occupants had killed them. There were also bugs consistently in the toilet and in the sink. I raised this issue with the front desk twice, but I was told that there was nothing they could do, except potentially set out some traps. And, when I was sitting on the patio at night, I saw a mouse run across the deck two feet away from me. In addition, the shower door was missing, so water went everywhere when someone took a shower. The only redeeming quality about this hotel is the restaurant attached - all of my meals at Oak Steakhouse were delicious. Skip the stay but definitely visit the restaurant.

During my recent stay at The Skyline Lodge, I was very impressed by the exceptional service and comfortable accommodations. The staff was welcoming and attentive and went out of their way to ensure all my needs were met. Thanks to their friendliness and kindness I will be returning back next time I'm in town.

Beautiful Views from The Restaurant. Meal was good. Room was adequate, cool older construction, upgraded recently so we were comfortable. No coffee maker in the room. Standing around in the lobby on weekday mornings with an empty coffee maker and no restaurant service. Dinner only I guess. We drove downtown to Highlands and found restaurants and an adorable town. We will stay elsewhere if we go back.