FairBridge Inn and Suites West Point

Though outside looked run down, room was clean, beds comfortable.  Service was good, staff friendly… keys and hairdryer that didn’t work were immediately replaced with working keys and new hairdryer.  Microwave, mini fridge, and coffee maker were provided also.  Location was close to West Point which is what we needed….. but I wouldn’t want to be alone in parking lot after dark!

My daughter and I spent one night at Fairbridge Inn & Suites at West Point. The staff was friendly and polite. Our room was clean and cool. The room and property are a little dated but it was clean and comfortable.

First of all, most of the prior reviews were right. It is to expensive for what they offer. The place was relatively clean. No toiletries, but toilet paper and towels. The beds were not comfortable at all. For $172.00 a night, and not even include toiletries or breakfast!!? Way to much. My family and I, have being in another Fairfield hotels before, but comparing, this one was the worse.

Room is outdated. Clean and tidy. Iron was dirty and not cleaned as it had burnt marks in it. Shower tile is mix matched. Hotel could use a remodel. Was good for the night.

Mr.Shadab and Mr.Asif in the office very good person gave us excellent customer service

The gentleman running the property was fine; the property itself is not nice. We were originally given a room down a dark hallway by a staff member that didn’t even greet us but just left the door ajar when the property manager yelled across the property to open our room for us. The beds had bugs in them and there were bugs (large ants?) crawling on the floor. The room smelled like smoke. It was such a bizzare and poorly maintained space- I have never seen anything quite like it. I tried calling the property manager but the phone (along with other things) did not work. We walked to the front office and asked for a different room; the property manager was helpful and did give us a different room. The next room was simpler, clean but still pretty low quality. Any kind of movement in the bed caused it to squeak, so we didn’t get much sleep. The small dorm-refrigerator was extremely loud when the coolant kicked in, so if we did manage to fall asleep, we were jarred awake by the noise. If we had managed to check in earlier in the day, I certainly would not have stayed here. It depends on your expectations, but I wouldn’t recommend this inn. I also wouldn’t refer to it as an inn as it is essentially a motel.