Wendover Arms Hotel

I wish I had read the other review before I booked this hotel. We had a very similar experience but worse, if that were at all possible! I booked the Wendover Arms in June for July, but did not receive any confirmation. As it was getting close to the date of my stay, I thought I'd better check. When I rang the hotel, they said they could see I had booked so I asked if they could send a confirmation email. They agreed. Nothing came. I rang again the following day and eventually I received a confirmation email. After a 5 hour drive, my husband pulled up in the car park and noticed that there was a penalty notice for any car that stayed there for longer than 10 mins without registering. As I got to the front desk, I gave my name and was met with, 'Sorry m'aam, we have no record of your booking.' I then produced the email they had sent, confirming my booking, with the reply, 'Sorry m'aam, all our rooms are full.' Obviously, I was not very happy after such a long drive. The man on reception then rang a sister hotel and got me a room there (at a £20 discount - only after my insistence). I then pointed out that we were worried about receiving a parking fine and was told, 'Don't worry m'aam, you are not staying over 10 mins so you will be fine.' Take a guess what happened next... Not only was I booked in to a truly horrible hotel down the road, but a few weeks after our stay, we were sent a parking charge from NPC, saying we'd been in the car park for 11 mins. I immediately rang the Wendover Arms and they pleaded complete ignorance over the whole matter! NPC were not interested either and turned down our appeal as there was no 'evidence' except my word. Please AVOID this hotel like the plague, or if you are forced to stay then park on the road.

I am reviewing the parking and property management company the Wendover Arms hotel use to monitor there car park. I was dropping off my partners son who was booked into the hotel. I failed to register my car as the signs were not noticeable . I received a parking penalty charge of £100. Although i appealed, the parking company nor the hotel were interested and i had to pay the charge. The parking and property management company are only out to make money and not working in the interest of the hotel. Beware

Lovely hotel and lovely location with shop close by and a lovely little pub tehrr too for people to enjoy its easy to find and very close to the station and the new build is very nice just wish rooms were cooler

Filthy disgusting hotel, place is falling apart, staff rude and unhelpful and watch out for when they sting you on the car park with charges after you have left, best part of the hotel was leaving, would advise people to stay well away, car park was cleaner than inside

Dreadful Hotel. They gave me a parking ticket for no reason in an empty car park. Cost more than the awful room. Noisy and rude staff Stick to Travel lodge at least all is usually good there Found hairs in the bathroom and floor had bits on. No welcome or hello when walk through to rooms .

Spent two unfortunate days in this hotel. Nothing about the experience was positive except the front desk guy was somewhat ok. Rooms are small, bathrooms are terrible (toilet seat broken), bathroom vanity basin was so tiny there is no place to put any toiletries. Beds were very uncomfortable. There was no fridge. Place has no lifts so have fun carrying large bags and finally forget breakfast, no option exists. Always like to see the positive in things so at least the location is good. Basically over priced compared everything so clearly the owner is trying to get out as much as he can for no investment. Stay away.